Digital Platform Manager

About the Role

Ticket Diary Digital Platforms Ltd operates within the digital platforms, ticketing support, booking systems, event technology, and customer service solutions sector, helping organisations manage online ticketing workflows, platform activity, and service coordination.

We are seeking a Digital Platform Manager to oversee daily platform operations, coordinate digital service activities, and support reliable delivery across the business.

Why Join Us?

Career Growth Opportunity

Develop your management career within a professional UK-based digital platform and ticketing services company.

Competitive Compensation

Receive a realistic and competitive annual salary aligned with mid-level digital platform management roles in Manchester.

Professional Digital Environment

Work in a structured setting that values reliability, organisation, customer experience, and practical technology solutions.

Meaningful Business Impact

Help improve platform performance, strengthen service delivery, and support continued digital business growth.

Key Responsibilities

• Manage daily digital platform operations, ticketing workflows, and service coordination
• Coordinate with technical teams, clients, vendors, customer support staff, and internal departments
• Monitor platform activity, service requests, issue resolution, and operational reports
• Support platform updates, booking processes, documentation, and workflow improvements
• Assist with customer experience improvements, service quality checks, and reporting tasks
• Maintain clear communication with stakeholders and service partners
• Ensure platform activities follow company procedures, quality standards, and client requirements

What We Are Looking For

Experience

• Experience in digital platforms, ticketing systems, booking technology, customer service operations, technology support, or service delivery
• Previous team coordination or supervisory experience is preferred
• Experience working with online platforms, event systems, booking tools, or client-facing digital services is an advantage

Skills

• Digital platform management
• Ticketing and booking workflow coordination
• Client and stakeholder communication
• Service reporting and documentation
• Issue resolution and process improvement
• Strong organisation, problem-solving, and attention to detail

Education

• Bachelor’s degree in Information Technology, Business Administration, Digital Media, Operations Management, or a related field is preferred
• Professional certifications in project coordination, IT service management, digital platforms, customer service, or operations are an advantage

Pay: £44,000.00-£91,000.00 per year

Benefits

• Company pension
• Health & wellbeing programme
• Private medical insurance

Work Location: In person