Product Owner, SMB Originations & Onboarding

Responsibilities include but are not limited to

• Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
• Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
• Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
• Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
• Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
• Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.

Requirements

Required Skills

• Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Be an expert with respect to the competition.
• Demonstrate the ability to interact and cooperate with all company employees.
• Excellent written and verbal communication skills.
• Expertise using Microsoft Office applications.
• Ability to handle multiple priorities simultaneously.

Required Experience

• High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
• Experience managing digital customer journeys and optimizing performance metrics.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience working cross-functionally with technology, business, and operational teams.
• Excellent communication and stakeholder management skills.

Preferred Experience

• Experience in financial services, digital banking, lending, or customer onboarding.
• Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
• Experience working in agile or iterative development environments.
• Bachelor's degree in Business, Finance, Analytics, or a related field.

Additional Details

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal.

We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job.

That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well.

The Product Owner, Digital & Assisted Channels is responsible for translating business objectives and customer needs into clear, prioritized requirements that guide Agile development teams. This role owns and manages the product backlog, defines user stories and acceptance criteria, and ensures deliverables align with strategic goals and deliver measurable value.

Partnering closely with Technology, Design, and cross-functional stakeholders, the Product Owner drives execution, ensures high-quality and timely delivery, and supports the creation of seamless, customer-centric, and compliant digital solutions in a fast-paced environment.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.