Business Analyst

Business Analyst (Software)

We’re looking for a Business Analyst who’s passionate about turning complex challenges into simple, meaningful solutions. If you love collaborating, asking great questions, and shaping products that truly help colleagues and customers, this could be your next step.

Why this role matters

As part of a cross‑functional product squad, you’ll work hand‑in‑hand with Product Owners, Developers, Designers and Testers to bring ideas to life. You’ll help us understand business needs, map journeys, spot opportunities for improvements and translate these into clear, actionable requirements that support brilliant digital experiences — whether that’s in store, online or for our colleagues.

What you’ll be doing

Discovery & problem solving

• Explore business and customer challenges to find opportunities for improvement
• Analyse risks, impacts and benefits so teams can make the right decisions
• Collaborate with stakeholders across Pets to uncover and refine requirements
• Create clear, friendly and useful documentation that brings processes to life

Delivery & agile ways of working

• Work with Product and Engineering leads to prioritise and plan work
• Break requirements into story maps, features and user stories that are ready for development
• Write high‑quality user stories with crystal‑clear acceptance criteria
• Support refinement, sprint planning, bug triage and squad ceremonies
• Validate solutions with stakeholders to ensure they deliver real value
• Help colleagues prepare for change with business readiness support

Improving how we work

• Champion agile methods and help strengthen our ways of working
• Spot opportunities to improve team performance and collaboration

What you’ll bring

Essential

• 2–3 years’ experience as a Business Analyst
• A strong understanding of business processes and how to capture them
• Experience working in agile teams (Scrum, Kanban, SAFe etc.)
• Confident writing user stories and defining acceptance criteria
• Great communication skills — you can explain things clearly to anyone
• Comfortable adapting to change and juggling multiple priorities
• A focus on delivering meaningful value for customers and colleagues

Even better if…

• You’ve worked in retail, ecommerce or an omnichannel environment
• You’ve worked across multi‑disciplinary squads
• You’re familiar with CI/CD practices
• You’ve used tools like Avion, Azure DevOps or Figma

Who you are

You’re curious, open‑minded and love learning.

You ask great questions, think critically, and get excited about solving problems.

You enjoy collaborating, building relationships and helping teams do their best work.And above all — you want to make a positive difference.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this.

We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you