Assistant Manager Fulfilment Operations

Job title: Assistant Manager Fulfilment Operations Location: Dubai, United Arab Emirates Reporting to: Head of Fulfilment About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day.

We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster.noon’s mission: Every door, every day.

About Dubai MallThe Dubai Mall Online is the official digital platform of Dubai Mall, bringing together the mall’s iconic retail brands into a single online shopping destination. Powered by best-in-class e-commerce technology, logistics, and customer experience capabilities, the platform enables customers to discover, shop, and receive products from multiple Dubai Mall retailers through a seamless digital journey.

Joining The Dubai Mall Online offers a unique opportunity to help build and scale a high-growth business from the ground up, working alongside some of the world’s most recognized brands while shaping the future of omnichannel retail in the GCC.

What you'll do

• Team noon has some of the fastest, smartest, and hardest-working people we've encountered.
• With a young, aggressive, and talented team, we're driving major missions forward.
• We are looking for an Assistant Manager Fulfilment Operations to join our Dubai Mall team.
• The ideal candidate will have experience in warehouse, fulfilment, and last-mile delivery operations, with a proven track record of managing or building operations in a fast-paced e-commerce or logistics environment.

Role Overview

• The AM Fulfillment Operations will be the on-ground execution lead for the Dubai Mall fulfilment operation.
• This is a greenfield build - the person joining will help set up and run a dual-function facility (Consolidation Center and FBN Warehouse) from scratch, alongside managing hyperlocal and same-day/next-day delivery operations across Dubai and UAE. This is a build role, not a maintenance role.
• 1. Consolidation Center and Warehouse Operations
• Own the physical setup and daily operations of the CC and FBN warehouse at Hall 5, Zabeel Park
• The facility serves two functions: (a) consolidation of store-picked orders for packaging and dispatch, and (b) warehousing of brand inventory (FBN) for direct fulfillment without store involvement
• Build and document all CC and warehouse SOPs from scratch - inbound receiving, putaway, QC, packaging, outbound dispatch, cycle counts, and returns processing
• Implement and manage WMS for inventory accuracy and stock visibility
• Own CC and warehouse KPIs - throughput, inventory accuracy, SLA compliance, returns processing time
• 2. Last Mile Delivery Operations
• Set up and manage the Dubai Mall branded delivery fleet for hyperlocal (same-day, 1 hour) and same-day/next-day deliveries across Dubai and UAEBuild driver onboarding, briefing, route planning, and dispatch processes
• Manage daily dispatch operations and real-time exception handling
• Own delivery KPIs - on-time rate, failed delivery rate, COD reconciliation, return-to-CC rate
• 3. Team Building and Management
• Hire, onboard, and manage CC workers, runners, cart drivers, and drivers
• Manage two Supervisors (Picking and CC / Delivery Fleet) and their respective ground teams
• Manage shift planning, attendance, and day-to-day performance
• Develop team leads from within the ground team
• 4. Cross-functional Coordination
• Work closely with Seller Ops team on inbound handover standards and store-level packaging compliance
• Coordinate with noon tech team on WMS, runner app, driver app, and inventory sync readiness
• Flag facility, MHE, and infrastructure gaps to Head of Fulfillment proactively
• Support Control Tower Executive on real-time monitoring and exception resolution

What you'll need

• 6-8+ years of experience in fulfillment, warehouse, or last mile operations
• Greenfield or startup experience is essential - must have built a warehouse or delivery operation from scratch, not just managed an existing one
• Strong WMS knowledge and hands-on warehouse management skills (slotting, cycle counts, inventory accuracy, stock replenishment)
• Last mile and delivery fleet management experience required
• Team builder - must have hired and developed ground-level operations teams
• Data-driven - comfortable with KPI dashboards, shift reports, and exception management
• E-commerce or quick commerce background strongly preferred
• UAE experience preferred
• This is a floor role - the AM will be on the ground daily, especially during setup and launch
• Who will excel?

We’re looking for people with high standards, who understand that hard work matters.

You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.