Customer Service Executive - FX, CFD

About the role

We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai.

In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently.

This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Respond to client queries in a clear and professional manner
• Assist clients with platform access and general usage
• Follow up on open requests and ensure timely handling
• Coordinate with internal teams such as Compliance and Sales when needed
• Guide clients to the appropriate team or entity for account-related matters
• Maintain accurate and up-to-date client records
• Escalate complex or sensitive issues when required
• Support improvements in overall client service

Requirements

• Bachelor’s degree in Business, Finance, or a related field
• Previous experience in customer service is preferred
• Strong communication skills in Arabic and English
• Ability to work under pressure and manage multiple tasks
• Good attention to detail and problem-solving skills
• Interest in financial markets is an advantage
• Familiarity with CRM systems is a plus