Senior Product Manager @ giffgaff - 18 Month FTC

Summary

Location

Uxbridge

Job Type

Full Time

Ref #

74763

This role is a 18 month Fixed Term Contract

As Senior Product Manager for the Identity domain at giffgaff, you'll own the vision, strategy and outcomes for one of the business’s most important platform capabilities. Identity sits at the heart of the member experience, enabling secure access, protecting customer trust and supporting sustainable growth.

In this role, you'll define the long-term direction of the product area, balancing commercial opportunities, security priorities, regulatory requirements and member needs to deliver meaningful business impact.

You'll work with a high degree of autonomy, shaping investment decisions, influencing senior stakeholders and driving initiatives that span multiple teams and business functions. Partnering closely with engineering, security, data, legal and commercial teams, you'll lead the evolution of the identity ecosystem, ensuring it remains scalable, trusted and fit for the future.

Alongside delivering strategic outcomes, you'll play a key leadership role in developing product excellence, mentoring others and helping to foster a culture of accountability, experimentation and continuous improvement across the wider product community.

You'll be equally comfortable setting long-term strategy and rolling up your sleeves to guide delivery, making informed trade-offs between speed, quality, risk and value. Success in this role comes from combining strategic thinking, strong stakeholder leadership and data-driven decision making to create seamless experiences for members while strengthening a critical platform capability for the business.

Who we are

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet.

Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.

The must haves

• Proven experience owning and leading complex product domains and long-term product strategy.
• Strong track record of influencing senior stakeholders and shaping investment decisions.
• Experience leading cross-functional initiatives across multiple teams and business functions.
• Ability to translate complex technical requirements into clear product specifications and outcomes.
• Strong understanding of balancing customer needs, business objectives, risk and platform scalability.

The other stuff we are looking fo

• Experience within identity, authentication, fraud prevention or trust-related product areas.
• Strong data literacy with the ability to use qualitative and quantitative insight to inform decisions.
• Experience coaching, mentoring and developing Product Managers.
• Passion for continuous improvement, experimentation and evolving product practices.
• Ability to drive alignment across technical and non-technical stakeholders.

What's in it for you

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include an initial recruiter conversation, a hiring manager interview, a product-focused assessment or presentation, and a final panel interview.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check.

Your recruiter can provide you with more information, if needed.

Thanks for your patience and for showing an interest in joining the giffgaff family.