The Project Manager of Quality, Compliance, and Oversight (QCO) will oversee the development, implementation, verification and close-out of regulatory findings from oversight authorities such as Federal Transit Agency (FTA) and the Department of Public Utilities (DPU) and/or State Safety Oversight (SSO), and/or enterprise projects that further the MBTA’s strategic goals or address deficiencies and/or opportunities for improvement at the MBTA.
The Project Manager will contribute to the scope and deliverables from project initiation through close-out as part of a multi-disciplinary team led by the Senior Director and/or Director. Projects are often managed within a portfolio of initiatives that involve internal stakeholders, QCO staff, and where applicable contractor teams that support departmental efforts.
The Project Manager additionally contributes to program-wide initiatives and verifications.
- Manage multiple QCO projects simultaneously, providing coordination among external parties as well as internal MBTA stakeholders that support these projects.
- Responsible for delivery and performance of assigned deliverables within projects in portfolio, including budget, schedule, and quality. Ensure cost requirements are met and that documents satisfy the high-quality standard set by the QCOO.
- Coordinate project review of plans and specifications with a wide range of internal departments and external agencies, including regulators.
- Assist in the development of project scopes, requests for proposals, statements of work, and submissions to the FTA or other regulators and interested parties to satisfy assigned Corrective Action Plans.
- Assist with negotiations of project assignments, task orders, amendments, change orders and use of contingency and make recommendations for approval, as required.
- Ensure project coordination with other MBTA teams and departments
- Organize and coordinate a multitude of different types of meetings.
- Coordinate with other QCOO staff and contractors, as required.
- Ensure that project activities with outside agencies, community groups and other third parties occur on a timely basis.
- Assist in leading transformative change within the MBTA, using business process redesign techniques, cutting across multiple departments and stakeholder groups.
- Prepare correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, Project and PowerPoint, as required.
- Prepare for and make project presentations as required.
- Critically think through, identify, trouble-shoot, and resolve project issues.
- Prepare task orders for consultant services and manage external consultant support for project review and studies; assist with and procurement of consultants as required.
- Work both independently and in support of project teams to address complex tasks in a time-sensitive environment.
- Follow up on actions required for successful project completion, as required.
- Prioritize workloads, work effectively with a wide range of stakeholders, build consensus, communicate effectively, both written and verbally, and prepare and make project presentations.
- Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner consistent with the Authority's Customer Experience quality standard.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Drive a company or personal vehicle to visit work sites to assist with DPU and/or FTA support as required.
- Perform all other duties and projects that may be assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Supervision
- May directly supervise project coordinators.
- Bachelor's degree from an accredited institution in Engineering, Public Administration, Business Administration, Planning, or related field.
- Five (5) years of experience in project management, public administration, or planning in transportation services, or related industry experience.
- One (1) year supervisory, managerial, and/or leadership experience.
- Experience with methods of business process redesign and familiarity with Quality Assurance principles.
- Excellent writing, organizational, analytical, time management and interpersonal skills.
- Proficient in Microsoft Word, Excel, Project, Visio and PowerPoint applications.
- Effective professional written and verbal communication and interpersonal skills.
- Proven track record of collaboration, transparency, and problem-solving skills.
- The ability to effectively communicate with customers, employees and vendors.
- Excellent customer service and diplomatic approach to issue, risk identification and resolution.
- The ability to supervise and work effectively with a diverse workforce.
- Possess a valid driver's license.
Substitutions
- A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitute for two (2) years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
- Master's degree from an accredited institution in Civil Engineering, Business Administration, Public Administration, Planning, or related field.
- Agile or Lean certification.
- Previous public sector experience, particularly with the MBTA, MassDOT, FTA, or a transit agency.
- Experience in transit safety regulation, human resources, or transit construction, maintenance, or industrial operations.
- Familiarity with FTA, MBTA and MassDOT rules and regulations, processes, and policies.
- Familiarity with DPU and/or SSO rules and regulations, processes, and policies.
