Product Manager 2, Resi

Location: Hybrid (3 days in office per week) in Allen, TX only

About The Role

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection.

Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Product Manager 2 is an expert of their product charter and is responsible for independently managing the product life cycle all the way from ideation and planning through to the development, delivery, and enhancement of Resi Studio, the central software interface all customers use to access and manage Resi streaming, AI clips, and on-demand products.

The successful candidate must possess deep technical domain fluency in media processing and web streaming. In this role, you will independently break down complex video workflows into intuitive user interfaces, evaluate data-backed solutions, and develop a mid-term strategic vision that supports both our core faith-based market and flexible entry into new enterprise verticals.

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

Benefits And Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $99,506 - $110,562, depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do

• Cultivate a definitive understanding of customer experiences, challenges, and goals within the Studio interface; conduct proactive discovery with church tech directors and volunteers to optimize volunteer-driven workflows while evaluating requirements for expansion into corporate and non-profit markets.
• Collaborate closely with Software Engineering, UI/UX Design, and QA to define requirements for highly technical capabilities, including A/V streaming configurations, cloud media processing, AI video clipping, and automated on-demand publishing workflows.
• Analyze complex metrics from product, support, and sales databases to evaluate data trends, determine feature adoption, identify shifting user behaviors, and proactively deliver data-backed recommendations to senior leadership.
• Own and execute comprehensive product launches for features within the Studio charter, partnering with Product Marketing to build distinct value propositions for volunteer tech teams while testing messaging for new business sectors.
• Serve as a collaborative bridge between core engineering domains and customer-facing teams, leading retrospectives, driving process improvements, and communicating prioritization choices clearly across the product organization.

What You’ll Bring

• Media & Broadcast Domain Fluency: Possess at least three years of mandatory experience within audio/video streaming, web broadcasting, media compression standards (e.g., H.264, HEVC, AV1), live event production workflows, or video SaaS applications.
• Product Management Craft: Demonstrated expertise with 3–5 years in software product management, specifically overseeing B2B SaaS platforms or content management systems (CMS).
• Problem Solving & Autonomy: Proven ability to independently transform ambiguous technical constraints into clear, actionable requirements with minimal supervision.
• Influence & Communication: Strong interpersonal skills used to lead customer-facing discussions, support sales prospect calls, and champion product initiatives across internal departments.

Education And Experience

• Education: Bachelor’s degree in a relevant technical or business field, or equivalent practical work experience.

Work Environment & Physical Demands

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary.

This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - peopleteam@pushpay.com

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving.

We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!