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Vibotek LLC
Senior Manager – Video Network Operations (L3 Support)
Location: Los Angeles, CA
Project Tenure: 12 - 24 Months
Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution.
Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
Maintain infrastructure documentation – system diagrams, SOPs, workflows, and architecture overviews.
Actively participate in daily stand-ups, shift handovers, and major incident bridges.
Provide feedback to refine troubleshooting processes and update SOPs.
Required Skills & Experience
o NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling.
o Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
o Network Monitoring Tools: LogicMonitor, SolarWinds NTA.
o Load Balancers & SD-WAN: F5 Big-IP GTM/LTM (iRules), vEdge, vBond, vSmart, vManage.
o Cloud & Security: Splunk (SIEM), log aggregation, incident response automation.
o Wireless Infrastructure: Cisco Meraki, Aruba ClearPass, RF tuning, BYOD.
o Audio/Video Tech: MPEG-2/4, H.264/HEVC, ASI, SDI, ATSC, PCM, AC3.
o Video Platforms: Hands-on with Telestream/Tektronix, Medius/Sentry, Sencore, Tag (any 2+).
o Encoding, Encryption, & Distribution of video delivery networks.
o OTT/Streaming Troubleshooting (IPTV, protocol-level debugging).
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