Customer Operations Manager - Food Distribution

Experience: Manager

Salary: $130,000 - $150,000 per year

Job Details

We're looking for a customer-focused, results-driven Inside Manager to lead our Customer Service and Inside Sales team while supporting our growing retail and foodservice business across the Western U.S.

This is a highly visible leadership role responsible for managing key customer relationships, leading a team of Customer Service Representatives, driving revenue growth within existing accounts, and partnering with Operations and Logistics to ensure flawless order execution.

If you thrive in a fast-paced food distribution environment, enjoy solving problems, building customer relationships, and improving operational efficiency, we'd love to meet you.

What You'll Do

• Manage and grow relationships with retail, regional, independent, distributor, and foodservice customers.
• Deliver exceptional customer service through proactive communication and timely issue resolution.
• Monitor customer buying patterns and order cadence to improve forecasting and service levels.
• Serve as the primary point of contact for customer needs, delivery issues, and account support.
• Grow revenue within existing customer accounts through upselling and increased account penetration.
• Partner with Sales and Operations to maximize inventory movement and profitability.
• Help customers maximize truck utilization through efficient order planning.
• Coordinate daily order flow between customers, Operations, Transportation, and Scheduling.
• Optimize truckloads, freight utilization, routing, and shipment efficiency.
• Monitor fill rates, delivery performance, and customer service metrics.
• Support forecasting, scheduling priorities, and demand planning.
• Lead, coach, and develop the Customer Service Representative team.
• Support new customer onboarding, item setup, and implementation of new programs.

What We're Looking For

• 4-10 years of experience in Inside Sales, Customer Service Management, Account Management, Logistics Coordination, or Supply Chain Operations.
• Previous people leadership or management experience.
• Strong customer relationship management and problem-solving skills.
• Excellent communication, organization, and multitasking abilities.
• Experience working in a fast-paced, high-volume environment.
• Proficiency with Microsoft Excel, ERP systems, and order management software.
• Experience within the protein, meat processing, food manufacturing, foodservice, or CPG industries.
• Experience supporting retail, independent retailers, distributors, or foodservice customers.
• Truckload optimization, freight coordination, routing, or transportation planning experience.
• Knowledge of distribution and supply chain operations.

A bit about us

We're an established and growing leader in the food manufacturing industry, trusted by major retailers, distributors, and foodservice customers throughout the Western U.S. If you're looking for a company that values collaboration, promotes from within, embraces innovation, and gives you the opportunity to make a visible impact on the business, you'll feel right at home here.

Why join us?

• Lead a high-performing Customer Service and Inside Sales team with real ownership and autonomy.
• Help shape customer experience while driving revenue growth and operational excellence.
• Work in a fast-paced, collaborative environment where your ideas are valued.
• Enjoy career growth opportunities as the business continues to expand.
• Competitive salary, annual bonus, + excellent benefits.

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