Product Manager ( Salesforce/ Digital Agent Enablement )

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Product Managers at U.S. Bank are customer-obsessed, data-driven, and technology-forward, driving product vision, strategy, and delivery across our human + digital ecosystem. We stay ahead of evolving customer expectations, regulatory requirements, and emerging technologies—including automation, AI, and advanced analytics.

As a Product Manager, you will lead the development of automation-first and AI-enabled capabilities that improve servicing efficiency, reduce operational risk, and enhance both customer and employee experiences. You will partner closely with Operations, Engineering, Data, Risk, Compliance, and Technology teams to translate complex operational needs into scalable, compliant product solutions.

This role is ideal for a Product Manager who thrives in a fast-paced, matrixed environment; works independently with directional guidance; and can balance innovation with regulatory rigor in a large financial institution.

Key Responsibilities

Product Strategy & Roadmap

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
• Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
• Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.

Product Discovery & Lifecycle Management

• Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.
• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).

Automation, AI & Intelligent Operations

• Collaborate with Engineering and Data teams to deliver:
• Intelligent automation (RPA, workflow automation, event-driven processing)
• AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations)
• Self-service and assistive tools for servicing teams
• Collaborate with Product and Engineering partners to ensure AI and automation solutions are explainable, auditable, and compliant with model risk management, privacy, and regulatory standards.
• Align with Risk and Compliance direction to embed controls, monitoring, and governance into product design.

Operational Efficiency & Risk Reduction

• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.
• Drive standardization and reuse through platform capabilities, APIs, and shared services.
• Support change management and adoption across Operations teams.

Cross-Functional Collaboration

• Serve as the primary product interface for assigned features between Operations, Technology, Data, Risk, Compliance, and Customer Experience.
• Translate business and regulatory needs into actionable product feature strategies and delivery plans.
• Influence without authority across multiple teams and senior stakeholders.

Performance, Analytics & Insights

• Understand and monitor KPIs tied to operational outcomes such as:
• Cost-to-serve
• Cycle time reduction
• Automation rates
• Customer satisfaction
• Risk and error reduction
• Use data and insights to continuously refine features, workflows, and AI models.

Qualifications

Required

• 3+ years of Product Management experience, preferably in financial services, FinTech, operations, or platform products.
• Strong understanding of operational processes, risk management, and regulatory constraints.
• Experience working in Agile product teams using tools such as JIRA, Confluence, or similar.
• Ability to work independently with directional guidance and manage multiple priorities.
• Excellent communication, storytelling, and stakeholder management skills.
• Familiarity with Salesforce, servicing platforms, or enterprise workflow management systems.
• High level knowledge of or experience with AI/ML-enabled products, intelligent automation (RPA), or workflow platforms.

Preferred

• Demonstrated experience delivering automation and/or data-driven products in a complex enterprise environment.
• Familiarity with Salesforce, servicing platforms, or enterprise case management systems.
• Experience partnering with Data Science, Engineering, or Platform teams.
• Bachelor’s degree in Business, Finance, Technology, Operations, or a related field.
• Exposure to model risk management, data governance, or responsible AI practices.

Skills & Competencies

• Customer- and employee-centric mindset with a passion for operational excellence
• Strong analytical and systems-thinking capabilities
• Comfort navigating ambiguity and complex regulatory environments
• Ability to influence outcomes across matrixed teams
• Bias toward experimentation, learning, and continuous improvement
• Understanding of modern product management practices, including outcome-based roadmaps and platform thinking
• Open to additional hub office locations not listed for the right candidate.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $108,375.00 - $127,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.