Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager – Application Support Engineer
Responsibilities
- Analyze Helpdesk Ticket and be accountable for resolution of the ticket
- Knows all types of Commission tickets open with the SIO team (6-8 types)
- Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response.
- Knows when to follow up and/or escalate cross-functional dependent ticket
- Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
- Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)
- Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution
- Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POCHelp and flag improvement areas related to processes, systems, and procedures if any
- Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results
- Minimum Qualifications /skills
- Medium/Advanced skills with data, analysis and creation of reports
- Knows to use excel to run reports, Pivot table
- Willingness to grow with the team and tackle process specific tasks as required
- Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)
- Preferred Qualifications/skills
- Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience
- Previous experience as Customer Support Representative is strongly preferred;
- Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
- Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers
- Excellent communication and problem-solving skills
- English Support
- No Language support needed
- Why join Genpact?
- Lead AI-first transformation
- Build and scale AI solutions that redefine industries
- Make an impact
- Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best
- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI
- Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture
- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
- Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
- Let’s build tomorrow together.
- The approximate annual base compensation range for this position is $45,000 to $50,0
-
- The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
- Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
- Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
- For more information, visit www.genpact.com.
- Follow us on Twitter, Facebook, LinkedIn, and YouTube
