Quantum Client Operations Manager

Introduction

At IBM Research, we are the innovation engine of IBM. Exploring what’s next in computing and shaping the technologies the world will rely on tomorrow. From advancing AI and hybrid cloud to pioneering practical quantum computing, we anticipate challenges and unlock new opportunities for clients, partners, and society.

Working in Research means joining a team that accelerates discovery at the intersection of high-performance computing, AI, quantum, and cloud. You’ll collaborate with leading scientists, engineers, and visionaries to push boundaries and turn ideas into reality.

With a culture built on curiosity, creativity, and collaboration, IBM Research offers the opportunity to grow your career while contributing to breakthroughs that transform industries and change the world.

Your Role And Responsibilities

Within IBM Quantum, the Network & Ecosystem Team is an elite team serving our partners as they research & develop quantum computing solutions for their most pressing business challenges. We keep our partners up to date with the latest technical advances and make sure they are empowered to use our technology.

As a Client Operations Manager, you will be a part of this fast-paced team, responsible for supporting the success of our client delivery operations. You will manage and improve the operational workflow of client delivery across the client journey, in addition to executing client onboarding operations.

In this role, you will directly support Engagement Managers with the processes, coordination, and systems needed to deliver high-quality client experiences: This role ensures new clients are set up efficiently, internal teams stay aligned, and operational workflows run smoothly.

You will be given significant autonomy and flexibility in the performance of your role and are expected to make meaningful contributions to our business and partners’ success.

Responsibilities Include

• Project Management: Oversee the entire project lifecycle, ensuring timely delivery, high-quality outputs, and adherence to expectations, fostering a collaborative and high-performing environment to achieve client deliverables.
• Business Operations Management: Own and deliver scalable operations, operational resources and infrastructure assets to improve the quality and efficiencies of client delivery, includes providing operational support for Engagement Managers.
• Infrastructure Management: Management of IT tools, data and resources required for successful execution of client deliverables.
• Client Onboarding: Manage the end-to-end operational workflow for client onboarding from kickoff through product adoption, includes coordination and execution of client onboarding activities.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 3+ years in onboarding, client operations, customer success, or project management.
• Business operations management with proven ability to architect, optimize and implement operational workflows for efficiencies and speed
• Excellent stakeholder management skills with demonstrable skillful management of a cross-organizational projects
• Project management skills with a commitment to be highly organized, determination to meet deadlines, and delivery excellence
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders irrespective of culture, location, and professional background

Preferred Technical And Professional Experience

• Experience executing change management
• Familiarity with quantum computing
• Experience managing complex, multi-disciplinary projects across geographies
• Experience with client onboarding and support
• Experience with client relationship management software and tools such as SalesForce