Operations/Office Manager

Are you seeking a role that offers that fabled mix of work/life balance? Eager to join a tribe that shares your passion for food, bevvies, and hospitality? Look no further, we got you!

Here’s a bit about marlo marketing and why we may be your cup of tea:

• Our crew is all about collab. Every member of the team is valued and respected for the unique individual they are, and we know that our strength lies in the teamwork that comes from embracing our many distinct voices and viewpoints.
• Always learning. We’re question-askers, knowledge-seekers, and lifelong students of our craft. Mentorship, training, and professional development are offered at every level not only for the role we have today, but for the ones we’ll hold tomorrow – wherever that may be.
• There’s more to life than the (hybrid) office. Social activities are second nature to us (just check our Insta). From brewery visits to yoga classes, zoo trips to potluck shindigs, we prioritize get togethers for fun and team bonding…especially when they involve our cool clients 😉
• We master our own destiny. Every one of us is empowered and encouraged to attain the experience, knowledge, and role we desire. You decide what you want your path at mm to be – we’ll help you get there.
• Resting and recharging are non-negotiable. Unlimited PTO days. Birthdays off. Paid holidays. Week off between Christmas and New Year. We work hard and play harder.
• We’re friends with benefits. Fully covered dental, short-term, and long-term disability. 70% health insurance coverage. Monthly phone reimbursement. 401k with generous employer match. Flexible Spending Account. And a bunch of other benes to make life easier.
• We don’t stop until we’re proud. We believe that anything worth doing is worth doing well. In other words, we get sh*t done. If you share that ethos, we’re your kindred spirits.

We’re seeking a highly organized, proactive, and solutions-oriented Operations/Office Manager to help keep our team, office, and internal processes running seamlessly. This role is ideal for someone who thrives on juggling priorities, supporting people, improving workflows, and creating an efficient and welcoming environment.

If you have a penchant for planning, process, and protocol, and are seeking a role that will let you merge your organizational skills with your creative side to make a lasting impact on a growing company, we want to meet you! This is a hybrid position based out of our Boston office.

Primary Responsibilities

• Oversee day-to-day office operations to ensure a smooth, organized, and productive hybrid work environment
• Manage and serve as the primary agency liaison for vendors and partners (e.g., IT, media resources, research tools, etc.)
• Assist with client and vendor billing/invoicing
• Coordinate company events, team gatherings, and culture-building initiatives
• Support onboarding and offboarding processes
• Maintain office standards and ensure spaces are functional, stocked, and team-ready
• Manage office supplies, equipment, service requests, and general facility needs
• Assist with agency social media efforts
• Provide executive/administrative support as assigned to CEO and COO
• Provide general administrative support across departments as needed

Requirements

• Minimum 3-5 years of operations, office management, administrative, or similar experience
• Familiarity with billing/budgeting/invoicing
• Impeccable organization skills and attention to detail
• Strong written and verbal skills, follow-through, and sense of urgency
• Ability to multitask, prioritize, meet deadlines, and problem-solve in a fast-paced environment
• Positive, professional, and service-oriented attitude
• Comfort managing logistics, timelines, and multiple moving parts simultaneously
• Proficiency in Microsoft Office and common workplace tools/platforms
• Comfort with AI software/tools
• Proactive nature and pride in a job well done

We offer outstanding professional growth opportunities; a fun and supportive environment; mentoring in a team-oriented environment; competitive compensation; and excellent benefits.

If we sound up your alley, please submit your resume, cover letter and salary requirements for consideration.