Collection Officer

The Collections Officer is responsible for the timely collection and recovery of outstanding Owners Association (OA) service charges and district cooling (chiller) charges from property owners and tenants.

The role ensures healthy cash flows across managed communities by managing overdue accounts, coordinating payment arrangements, supporting legal recovery where required, and maintaining compliance with RERA regulations and company policies while delivering excellent customer service.

Role & responsibilitiesCollections Management: Manage the assigned portfolio of Owners Association communities and district cooling projects by ensuring the timely collection of Owners Association service charges and chiller invoices.

Monitor ageing reports, proactively follow up on overdue accounts through calls, emails, SMS, and other approved communication channels, and maintain consistent follow-up until outstanding balances are fully recovered.

Customer Relationship Management: Respond promptly to customer enquiries regarding outstanding balances, provide clear explanations of invoices, penalties, interest, payment plans, and applicable regulations, and maintain professional and courteous communication while resolving customer concerns.

Service Requests: Process customer service requests relating to Clearance Certificates/NOCs, payment confirmations, outstanding balance confirmations, RDC release requests, and account reconciliations, ensuring all requests are completed accurately within the agreed service turnaround times.

Compliance: Ensure compliance with RERA regulations, company policies, and internal controls by maintaining accurate collection records and audit trails while safeguarding the confidentiality of customer information.

Legal Recovery Support: Identify accounts requiring legal escalation, coordinate documentation for legal notices, RDC cases, execution files, and other recovery procedures, and liaise with the Legal and Community Management teams throughout the recovery process.

Reporting: Prepare periodic collection and ageing reports, monitor collection performance against assigned targets, identify and highlight high-risk accounts with recommended recovery actions, and support month-end and year-end reporting requirements.

Qualifications and ExperienceBachelor’s degree in Accounting, Finance, or a related field.3–5 years of collections or accounts receivable experience.

Experience handling large customer portfolios.

Excellent customer service and negotiation skills.