Service Account Manager

Dubai, UAE

Full time

HYBRID

Job description

Who we are

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.

At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success.

Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.

Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.

Some high-impact responsibilities you will be entrusted with

• Efficiently manage day-to-day escalations pertaining to (but not limited to) claims, endorsements, pre-approvals
• Communicate effectively with clients based on their preferred style, through careful listening, questioning, and critical thinking
• Grievance/complaints management and proactively working with key stakeholders to come up with resolutions
• Consistently support Strategic Account Managers in account retention/renewal cycle
• Ensure TAT adherence across operations team (such as endorsements, claims, pre-approvals, etc.)
• Conduct Bayzat platform and employee benefits training and drive utilization
• Organize and coordinate wellness events for clients

What you will need to have

• 2+ years’ experience in a client-servicing or account management role (medical insurance experience is mandatory)
• Strong organization skills and detail – oriented
• Time Management and prioritization are key to the role
• Excellent verbal and written communication
• Excellent problem-solving skills and proactive approach
• Ability to build strong relationships with internal and external stakeholders (mid-level executives)
• Should be empathetic and able to adapt to high-stress/pressure environment

What’s in it for You

At Bayzat, we don’t sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You’ll work alongside some of the hungriest, most driven people you’ll ever meet, in a place that rewards performance, not politics.

Here’s what you can expect

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching — empowering you to find your own answers and elevate your game.
• Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you’ll have a seat at the table — even with the CEO.
• Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn’t for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.