Regional Program Manager

Position Summary

Vision IT is seeking an experienced and mission-focused Regional Program Manager (RPM) to lead program operations throughout the California Region, with primary responsibility for supporting Los Angeles Air Force Base (LAAFB) and other assigned federal contracts.

The RPM serves as the senior regional leader responsible for the execution, performance, and operational oversight of all assigned contracts. This position is accountable for the overall delivery of services under the contract and serves as the authorized Point of Contact (POC) with the Government Contracting Officer's Representative (COR) in accordance with PWS Paragraph 2.1.

The RPM provides strategic leadership and direct operational oversight to ensure disciplined execution and consistent, high-quality delivery of IT support services across all supported locations.

This role drives excellence in technical operations, workforce management, customer engagement, compliance, cybersecurity, and financial performance while ensuring alignment with Government mission objectives and contractual requirements.

The successful candidate will demonstrate exceptional leadership, operational expertise, and customer relationship management skills while fostering Vision IT's core values of People First, Compassion, and Servant Leadership.

Key ResponsibilitiesProgram & Contract Management

• Serve as the authorized Program Manager and primary point of contact for the Government COR for all matters related to contract performance.
• Responsible for the overall delivery of services under the contract, ensuring all requirements are met in accordance with the Performance Work Statement (PWS), Service Level Agreements (SLAs), and Government expectations.
• Provide full lifecycle management of assigned contracts, including transition, startup, steady-state operations, contract modifications, and closeout activities.
• Direct and oversee all operational activities supporting:
• IT Field Services
• Systems Administration
• Network Operations
• Cybersecurity Operations
• Asset and Lifecycle Management
• Develop, monitor, and report program performance metrics utilizing Enterprise IT Service Management (EITSM) tools and performance dashboards.
• Ensure successful execution of all contractual obligations, deliverables, reporting requirements, and service objectives.

Strategic Leadership & Operational Excellence

• Lead and manage geographically dispersed teams supporting multiple contract locations throughout California.
• Establish operational priorities and strategic initiatives aligned with customer mission requirements.
• Drive continuous improvement efforts through process optimization, automation, and operational efficiencies.
• Implement proactive support models, preventative maintenance strategies, and service improvement initiatives.
• Develop and maintain operational dashboards, performance metrics, and executive-level reporting.
• Identify, assess, and mitigate program risks to ensure uninterrupted mission support.

Customer Engagement & Government Relations

• Serve as the senior interface between Vision IT and Government stakeholders, including CORs, Contracting Officers (COs), and installation leadership.
• Lead Program Management Reviews (PMRs), status meetings, executive briefings, and performance reviews.
• Maintain strong customer relationships through transparent communication, responsiveness, and proactive issue resolution.
• Provide timely updates regarding program performance, risks, corrective actions, and strategic initiatives.
• Ensure customer satisfaction through consistent delivery of high-quality services and mission-focused support.

Leadership & Workforce Management

• Lead, mentor, and develop Project Managers, Site Leads, Technical Leads, and operational staff across assigned locations.
• Manage workforce planning, staffing strategies, recruitment support, onboarding, training, and retention efforts.
• Ensure personnel qualifications, certifications, training, and security requirements remain current and compliant.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
• Support succession planning and leadership development initiatives.

Compliance & Quality Assurance

• Ensure compliance with all applicable:
• Department of Defense (DoD) policies
• United States Air Force directives
• Cybersecurity requirements
• Risk Management Framework (RMF) standards
• CMMC-aligned practices
• Contractual and organizational policies
• Establish and maintain quality assurance and quality control programs.
• Oversee incident management, root cause analysis, corrective actions, and preventive measures.
• Ensure audit readiness and accurate program documentation.

Financial Management

• Manage program budgets, labor planning, workforce utilization, and operational expenditures.
• Oversee Other Direct Costs (ODCs), forecasting, cost controls, and resource allocation.
• Monitor revenue, profitability, staffing utilization, and financial performance metrics.
• Identify opportunities to improve efficiencies while maintaining service quality and contract compliance.

Transition & Growth Support

• Lead contract transition activities, including staffing, onboarding, security processing, knowledge transfer, and operational readiness.
• Develop and execute transition plans that ensure continuity of operations and mission success.
• Support Business Development, Capture, and Proposal efforts by providing operational expertise, staffing strategies, transition planning, and solution development.
• Participate in customer engagement activities supporting corporate growth initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Management, or a related field; equivalent experience may be considered.
• Minimum of 15 years of relevant experience in IT program management, IT service delivery, federal contract management, or related operational leadership roles.
• Minimum of 5 years of experience managing multi-site or geographically dispersed operations supporting federal government customers, preferably within the Department of Defense environment.
• Demonstrated experience managing large-scale programs consisting of 50+ personnel supporting complex IT operations.
• Proven ability to lead through subordinate managers, Project Managers, Site Leads, and Technical Leads.
• Experience managing contract performance, workforce planning, budgets, financial reporting, and operational execution.
• Strong knowledge of IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent systems.
• Working knowledge of ITIL principles, cybersecurity operations, RMF, and performance-based service delivery.
• Exceptional written, verbal, presentation, and stakeholder management skills.
• Experience briefing senior Government officials and executive leadership.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and collaboration technologies.
• Technical background in systems administration, networking, cybersecurity, or enterprise IT operations.

Required Certifications

• Project Management Professional (PMP) certification or equivalent project/program management certification (required).
• Additional certifications preferred:
• ITIL 4 Foundation
• CompTIA Security+
• PgMP, PfMP, CAPM, or equivalent

Security Clearance

• Active Secret Security Clearance required.
• Ability to maintain eligibility for access to classified information throughout employment.

Travel Requirements

• Travel required throughout California contract locations as necessary.
• Occasional travel to corporate offices, customer meetings, conferences, and program reviews.

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.

At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:

• 401(k) Plan: Company matching contributions to help you save for retirement.
• Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance: Comprehensive medical coverage.
• Paid Time Off (PTO): Generous policy to maintain work-life balance.
• Disability Insurance: Short-term and long-term protection for financial stability.
• Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
• Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.

Skills

Air Force, Asset Management, Automation, Budget Management, Budget Reporting, Business Administration, Business Continuity Planning (BCP), Business Development, CompTIA Security+, Conferences, Continuous Improvement, Contract Close-Out, Contract Management, Contract Requirements, Corrective Action, Cost Control, Cost Forecasting, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation, Establish Priorities, Federal Contracts, Federal Government, Financial Analysis, Financial Management, Financial Metrics, Financial Operations, Financial Reporting, Government, Government Contracts, Government Relations, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Security, Knowledge Transfer, Leadership, Logistics, Maintenance Services, Mentoring, Microsoft Office, Microsoft SharePoint, Network Administration/Management, On Site Support, Onboarding, Operational Expenditure (OPEX), Operational Strategy, Operational Support, Operations Planning, Operations Processes, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Process Improvement, Profit & Loss, Program Evaluation, Project Development, Project Management Certification, Project Management Professional (PMP), Project/Program Management, Quality Assurance, Quality Control, Quality Management, RPM, Recruiting Strategy, Remedy, Reporting Dashboards, Resource Management, Risk Management, Risk Management Framework (RMF), Root Cause Analysis, Secret Clearance, Security Clearance, Servant leadership, Service Delivery, Service Level Agreement (SLA), ServiceNow, Startup, Strategic Planning, Succession Planning, Systems Administration/Management, Team Lead/Manager, Technical Leadership, Technical Operations, Technical Support, Time Management, United States Air Force (USAF), United States Department of Defense (DoD), Variable Costs, Willing to Travel, Workforce Management, Workforce Planning

About the Company

Vision Information Technology Consultants LLC