EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

WHAT DOES A DIRECTOR, PMO DO?The Technical Project Director will play a critical role in bridging business, product, agency, delivery, reporting, and technical teams to ensure client work is properly understood, planned, documented, resourced, and executed through a standardized operating model.

This person must have a strong understanding of the platform’s features, capabilities, workflows, and implementation dependencies. They will be responsible for translating business requirements into structured delivery artifacts, including process flows, checklists, task plans, implementation steps, reporting requirements, and handoff documentation for business, delivery, and reporting teams.

The role will work closely with agency and client delivery teams to define the core steps required for each client engagement, identify technical and operational dependencies, manage planned work, and ensure resource assignments are realistic and aligned to team capacity. This person will help prevent overcommitment, reduce rework, and reinforce a stabilized workflow for task completion.

The Technical Project Director will also serve as a gatekeeper for new requests and capabilities. When a request introduces a new platform capability, unclear requirement, technical dependency, or product impact, they will pull in the appropriate business leaders and product leaders for review, prioritization, and vetting before work is committed to delivery.

Understand platform features, capabilities, workflows, and technical dependencies.

Translate business requirements into clear execution plans, process documentation, implementation checklists, and delivery artifacts.

Partner with agency, business, delivery, reporting, product, and technical teams to define client-specific implementation steps.

Standardize the operating model for client intake, requirement gathering, product implementation, and delivery handoffs.

Manage resource assignments, planned work, sequencing, dependencies, and realistic delivery commitments.

Ensure teams do not overcommit or bypass the need for a stable, repeatable workflow.

Identify when a request requires product, business, or technical leadership review before moving forward.

Act as the bridge between cross-functional technical teams, product execution teams, agency teams, and client delivery teams.

Partner with/act as project manager high value AIA clients to support client status updates, specifically for the technical, platform, reporting, and implementation sections of the project.

Improve operational discipline by reducing ambiguity, duplicate requests, rework, and incomplete handoffs.

Ensure every client implementation follows a consistent intake, planning, execution, QA, reporting, and delivery readiness process.

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned PEOPLE LEADER

Responsibilities

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.
In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
Clearly communicate the PMO’s vision and align team goals with organizational objectives.
Establish clear performance expectations, provide constructive feedback, and conduct regular evaluations to drive team success.
Create an inclusive environment where team members feel valued and empowered to contribute to decision-making.
Facilitate seamless collaboration between the PMO and other departments, ensuring alignment on priorities and deliverables.
Oversee the allocation of resources and ensure equitable workload distribution among project managers.
Encourage team members to identify opportunities for process optimization and innovation.
Guide the team through organizational or market changes, helping them navigate uncertainty with confidence.
Communicate changes in organizational strategy and help the team realign their focus to support new directions.
Define clear, measurable goals for the PMO team, aligned with business objectives.
Monitor individual and team performance using key performance indicators (KPIs) and address underperformance constructively.
Foster a culture of accountability, ensuring team members take ownership of their projects and deliverables.
Expectations Of

The Job

Travel (10-20%) Hours (40 hours per week, 5 days of the week and the ability to take calls/meetings outside of business hours as needed) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

WHAT ARE WE LOOKING FOR?Education
Bachelor’s degree in Life Sciences, Business Administration, Project Management, or a related field.
Advanced degree (MBA, MSc) preferred.
Experience And/or Training8+ years of experience in project management, including at least 5 years in a leadership role within the life sciences or pharmaceutical industry Proven track record of managing complex, cross-functional projects and delivering results Expertise in project management methodologies (Agile, Waterfall, or hybrid approaches) and tools (e.g., MS Project, Smartsheet, or equivalent) Strong leadership and team-building skills with the ability to inspire and align teams Excellent problem-solving, analytical, and decision-making capabilities Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels Deep understanding of the regulatory and compliance landscape in the life sciences industry Licenses/Certificates: PMP, PgMP, or similar project management certification is highly preferred

Additional Information

OUR CULTURAL BELIEFS:Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees.

Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.EVERSANA is committed to providing competitive salaries and benefits for all employees.

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations.

For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process.

If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.