Senior Product Owner- Cloud Platform (Digital Signage CMS)

Position Overview

We are seeking an articulate, customer-facing Senior Product Owner to lead our enterprise cloud platform and digital signage CMS. This role requires an exceptional communicator who will act as a strategic liaison between our enterprise customers, business stakeholders, and engineering squads.

You will directly engage with clients to understand their unique content management needs, translating their real-world signage challenges into scalable cloud platform features.

Key Responsibilities

• Future-Proof Roadmap: Monitor and analyze current and future trends in CMS and digital signage technology to architect, enable, and maintain a visionary, multi-year product roadmap.
• Vendor & Consultant Management: Direct and manage external consultants, vendors, and contract personnel, ensuring deliverables align with project timelines, budget constraints, and quality standards.
• Customer Liaison: Act as the primary technical partner for enterprise clients. Conduct discovery sessions to uncover their CMS workflows, usability pain points, and feature requests.
• Stakeholder Alignment: Bridge the gap between external customer expectations and internal engineering timelines. Deliver compelling platform presentations to both technical teams and non-technical client executives.
• Documentation & Vision: Author high-impact product briefs, roadmap updates, and release notes tailored for customer transparency. Define precise user stories and acceptance criteria for development teams.
• Metrics & Feedback Loops: Synthesize customer feedback and platform usage data into actionable product iterations to continuously improve the user experience.

Required Qualifications

• Requirements Gathering: Elite capability to conduct business requirements gathering sessions with enterprise clients and turn abstract customer requests into precise business logic.
• IT Documentation: Exceptional skill in documenting detailed, unambiguous technical requirements, user stories, and acceptance criteria for IT and engineering teams.
• Technical Writing: Proven ability to create comprehensive documentation, including functional specification sheets, process workflows, and user manuals.
• Communication & Engagement: Outstanding verbal and written communication skills. Proven experience in a customer-facing or client-liaison role, with the ability to manage expectations and influence decisions.
• Experience: 5+ years of product owner experience, with at least 2 years specifically focused on cloud-based Content Management Systems (CMS) or digital signage software portals.
• Travel Flexibility: Willingness and ability to travel up to 25% within the USA for on-site client discovery sessions, stakeholder alignment meetings, and industry events.
• Technical Depth: Familiarity with cloud ecosystems (AWS, Azure, or GCP), digital signage protocols, Media Player capabilities, and RESTful APIs.
• Agile Frameworks: Proven experience leading cross-functional engineering teams using Scrum or Kanban.

Preferred Qualifications

• Bachelors or Associates degree.
• Experience managing B2B SaaS customer advisory boards or feedback panels.
• Experience with digital signage hardware endpoints (e.g., Colorlight, BrightSign,Novastar ).
• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO).