Digital Product Support & QA Specialist

We are looking for a Digital Product Support & QA Specialist to join our small, fast-paced Digital Product team. This role requires a critical mix of technical execution, problem-solving, and organization.

Acting as a key point of contact for our Senior Director of Digital Product, you will triage support tickets daily, rigorously test web and mobile applications, and ensure our customers receive a seamless digital ordering experience.

This is the perfect role for an early-career professional who is highly detail-oriented, eager to learn a complex technical system, and excited to bridge the gap between our software engineering team, customer support, and restaurant teams

Responsibilities

• Product Strategy Support: Participate in product strategy discussions to help shape future features, contributing to strategic planning and pulling the necessary product data to support roadmap prioritization.
• Quality Assurance (QA): Perform pre-launch and post-launch testing across our mobile apps, website and internal systems to identify pain points and technical bugs.
• Bug Troubleshooting & Ticket Management: Investigate reported technical bugs and help write clear, actionable engineering tickets in GitHub.
• Technical Customer Support: Help answer technical customer support tickets, acting as a reliable line of defense for digital issues.
• Training & Documentation: Create clear, user-friendly training materials and documentation for our customer support and restaurant store teams to ensure smooth digital product adoption.
• Cross-Functional Collaboration: Partner with Marketing, Technology, and internal departments to ensure the smooth rollout and maintenance of new digital features at the restaurant level.

Required Qualifications & Characteristics

• Experience Level: 0–2 years of experience in a digital support, QA, or fast-paced technology environment (internship or co-op experience counts). Experience in the restaurant industry or with restaurant tech platforms (like DoorDash, Uber Eats, or Grubhub) is highly preferred.
• Technical Familiarity: Strong technical intuition regarding how ordering platforms function from a user perspective. Possesses the analytical curiosity to investigate, reproduce, and document bugs for developers in GitHub.
• Proactive Problem Solver: A positive, self-motivated team player who actively seeks out answers, takes initiative to investigate issues, and consistently follows up to ensure resolution.
• Strong Organization: Well-organized with a proven ability to prioritize, multitask, and meet tight deadlines in a fast-paced environment.
• Detail-Oriented & Reliable: Extreme attention to detail and a track record of being highly dependable.
• Communication Skills: Strong written and verbal communication skills, especially when translating complex technical issues into simple training materials or support answers.
• Bonus: A love for salads and burritos is preferred, but not mandatory!

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