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Commonwealth of Massachusetts
''1076355'',''true'',''1076355'',''false'',''Submission for the position: HR Service Center Manager (Administrator VI) - (Job Number: 26000252)'',''false'',''1076355'',''false'',''true'',''HR Service Center Manager (Administrator VI)'',''26000252'',''!*!
The Human Resources Service Center Manager is responsible for the strategic leadership, administration, and continuous improvement of the Human Resources Service Center. This position oversees the delivery of centralized human resources services and serves as the primary authority for Service Center operations, customer service standards, workflow management, process improvement, and performance outcomes.
The incumbent exercises substantial independent judgment and discretion in managing Service Center operations, interpreting and implementing HR policies and procedures, resolving complex personnel matters, establishing operational priorities, allocating resources, and directing staff.
Working under general administrative direction, the Human Resources Service Center Manager functions with considerable autonomy and is accountable for ensuring the efficient, effective, and compliant delivery of human resources services across the agency.
The Human Resources Service Center Manager serves as a trusted advisor to executive leadership and collaborates with HR Centers of Expertise (COEs), agency leadership, labor representatives, and employees to support organizational goals and workforce initiatives.
Hybrid Work Schedule: Candidate should expect increased onsite attendance during the onboarding and training period. Following completion of training, the position is expected to operate on a hybrid schedule requiring a minimum of three (3) onsite workdays per week.
Strategic Leadership and Service Delivery
Independent Decision-Making Authority
Human Resources Operations
Staff Leadership and Management
Customer Experience and Stakeholder Engagement
Process Improvement and Innovation
Data Management and Reporting
Compliance and Risk Management
A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.
About MassDOT
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
'',''!*!
The Human Resources Service Center Manager is responsible for the strategic leadership, administration, and continuous improvement of the Human Resources Service Center. This position oversees the delivery of centralized human resources services and serves as the primary authority for Service Center operations, customer service standards, workflow management, process improvement, and performance outcomes.
The incumbent exercises substantial independent judgment and discretion in managing Service Center operations, interpreting and implementing HR policies and procedures, resolving complex personnel matters, establishing operational priorities, allocating resources, and directing staff.
Working under general administrative direction, the Human Resources Service Center Manager functions with considerable autonomy and is accountable for ensuring the efficient, effective, and compliant delivery of human resources services across the agency.
The Human Resources Service Center Manager serves as a trusted advisor to executive leadership and collaborates with HR Centers of Expertise (COEs), agency leadership, labor representatives, and employees to support organizational goals and workforce initiatives.
Hybrid Work Schedule: Candidate should expect increased onsite attendance during the onboarding and training period. Following completion of training, the position is expected to operate on a hybrid schedule requiring a minimum of three (3) onsite workdays per week.
Strategic Leadership and Service Delivery
Independent Decision-Making Authority
Human Resources Operations
Staff Leadership and Management
Customer Experience and Stakeholder Engagement
Process Improvement and Innovation
Data Management and Reporting
Compliance and Risk Management
A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.
About MassDOT
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
'',''!*!
Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
All job applications must be submitted online through MassCareers to be considered.
Current MassDOT employees should use their internal MassCareers account to apply.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
'',''!*!
Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
All job applications must be submitted online through MassCareers to be considered.
Current MassDOT employees should use their internal MassCareers account to apply.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor''s degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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Administrative Management, Administrative Skills, Aerospace and Defense, Americans with Disabilities Act (ADA), Analysis Skills, Best Practices, Business Administration, Collective Bargaining, Compensation and Benefits, Continuous Improvement, Corrective Action, Customer Experience, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Management, Data Quality, Decision Support, Distribution Services, Employment Law, Establish Priorities, Human Resources, Human Resources Management, Leadership, Maintain Compliance, Mentoring, Metrics, Needs Assessment, Onboarding, Operational Audit, Operational Improvement, Operational Strategy, Operations Guidelines, Operations Management, Operations Planning, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Metrics, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Process Improvement, Project/Program Management, Public Administration, Quality Management, Quality Metrics, Records Management, Regulatory Compliance, Reporting Dashboards, Resource Management, Risk Management, Service Delivery, Service Level Agreement (SLA), Staff Requirements, Strategic Planning, Succession Planning, Team Player, Time Management, Transaction Processing/Management, Trend Analysis
Commonwealth of Massachusetts
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