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Nityo Infotech Corporation
Role: Data Analysts
Location: Phoenix, Charlotte or Sunrise-2 days onsite in a week
Job Type: Contract/Fulltime
Overall 6 to 9 years experience in Information Technology domain of which at least 4 years into Project Management
6 9 years of experience as a Data Analyst
Bachelor's degree in Computer Science, Information Systems, Engineering, Statistics, Mathematics, or a related field.
Strong proficiency in Python and/or Java scripting.
Expertise in SQL and relational databases.
Experience with data visualization tools such as Power BI or Tableau.
Good understanding of data warehousing and ETL processes.
Hands-on experience working with Call Center/Contact Center technologies (Genesys, Five9, NICE, Avaya, Cisco, Amazon Connect, etc.).
Strong analytical, problem-solving, and communication skills.
Experience working in Agile environments.
Exposure to Google Cloud Platform (Google Cloud Platform), AWS, or Microsoft Azure.
Experience with cloud-based analytics and data services.
Knowledge of Contact Center operational KPIs and workforce management processes.
Familiarity with AI/ML-driven analytics and reporting solutions.
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