Cloud Operations Manager

Our client is seeking a Cloud Operations Manager in Boston, MA. This is a direct hire role and onsite 3 days per week.

About the Role

We are seeking a hands-on, operationally focused Cloud / Platform Operations Manager to lead the day-to-day management of our AWS and Kubernetes environments. This leader will bring deep technical expertise in operating, troubleshooting, and optimizing production Kubernetes platforms while ensuring the reliability, security, and governance of our cloud infrastructure.

This role is responsible for ensuring platform stability, enforcing cloud governance and guardrails, and delivering responsive, high-quality support to internal users. The ideal candidate is comfortable rolling up their sleeves to resolve complex Kubernetes and AWS operational issues while also leading and developing a high-performing operations team.

Unlike traditional platform engineering roles focused on feature development, this position is centered on operations, service delivery, and execution. The team supports a high volume of incoming requests and operational needs, and this leader will prioritize responsiveness, reliability, and consistency over agile delivery.

This role also requires a strong people leader who can manage escalations, support team development, and act as a first line of leadership for operational issues before they reach senior leadership.

Responsibilities

Required Qualifications

• 8+ years of experience in cloud infrastructure or platform operations, with at least 2 years in a leadership role.
• Strong hands-on experience administering and supporting production Kubernetes environments, including cluster operations, troubleshooting, upgrades, networking, storage, ingress, and workload management.
• Demonstrated ability to independently diagnose and resolve complex Kubernetes platform issues in production.
• Strong hands-on experience with AWS, including IAM, networking, account structure, and governance controls.
• Proven experience managing AWS guardrails, policies, and access controls at scale.