Sales Analyst - Customer Analytics Associate

Sales Analyst - Customer Analytics Associate

About the Role

The Customer Analytics Associate (CAA) is a critical member of Unilever's Customer Development organization. This role sits at the intersection of analytics, customer strategy, category management, and sales execution.

As a CAA, you will transform data into actionable business recommendations that help shape customer decisions, identify growth opportunities, and accelerate performance across some of Canada's largest retailers.

You will work closely with Customer Business Development (CBD), Customer Strategy & Planning (CSP), Finance, Category Management, and Brand teams to influence decisions through fact-based insights and compelling storytelling.

The role is responsible for analyzing customer, category, promotional, financial, and market data to uncover opportunities, solve business challenges, and support strategic growth initiatives. This role offers a unique foundation for a long-term career at Unilever, combining business exposure, analytical rigor, stakeholder leadership, and continuous development.

High-performing CAAs are curious, proactive, accountable, and constantly looking for ways to elevate how work gets done.

What You'll Do

Deliver Insights That Drive Growth

• Analyze customer, category, shopper, and market performance using multiple data sources.
• Translate complex datasets into clear recommendations and actionable business insights.
• Identify opportunities, risks, and emerging trends that influence customer and category performance.
• Move beyond reporting to answer the critical question: "So what?" and recommend actions.

Power Better Decisions

• Develop and maintain dashboards, scorecards, reporting tools, and business performance reviews.
• Support forecasting, planning, assortment recommendations, post-event evaluations, and promotional analysis.
• Leverage data visualization tools to help stakeholders understand performance and make informed decisions.
• Deliver deep dives, root cause analyses, and forward-looking recommendations.

Influence Through Collaboration

• Partner with cross-functional teams including Sales, CSP, Finance, Supply Chain, Category Management, and Brand teams.
• Support customer planning and Joint Business Planning processes.
• Build strong stakeholder relationships internally and externally.
• Share best practices, contribute to team capability building, and support onboarding of new team members.

Simplify and Innovate

• Continuously improve reporting, workflows, and business processes.
• Seek opportunities to automate, simplify, consolidate, or eliminate low-value work.
• Leverage AI, Power BI, and emerging technologies to improve efficiency and business impact.
• Challenge the status quo and bring innovative thinking to business opportunities and challenges.

Grow Your Impact

• Take ownership of your development and career growth.
• Expand your business acumen across customers, categories, and channels.
• Build leadership capabilities through influence, initiative, and continuous learning.
• Contribute to projects that create impact beyond your immediate team.

What We're Looking For

• An owner. You take accountability for outcomes, seek solutions, and proactively drive results.
• A problem solver. You enjoy turning complex information into clear actions and recommendations.
• A storyteller. You bring data to life through impactful insights, compelling narratives, and effective communication.
• A changemaker. You challenge existing thinking and continuously seek opportunities to improve.
• A connector. You build relationships across teams and understand how your work contributes to broader business success.

Skills & Experience

• Bachelor’s degree in business, Commerce, Analytics, Economics, Mathematics, Engineering, or a related discipline.
• Strong analytical and critical thinking skills.
• Advanced Microsoft Excel capabilities (e.g., Pivot Tables, VLOOKUPs, data analysis).
• Experience and curiosity using AI tools.
• Experience with Power BI, data visualization, or reporting tools is an asset.
• Experience working with syndicated data (Nielsen, Circana, shopper insights, or similar data sources) is considered an asset.
• Strong communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High degree of curiosity, initiative, and learning agility.
• Demonstrated ability to work independently while collaborating effectively across teams.

Why Unilever

This role is more than an analytics position—it's a launchpad for building commercial acumen, developing leadership capabilities, and creating meaningful business impact. You will gain exposure to some of Canada's largest customers, iconic brands, advanced analytics tools, and a network of leaders committed to helping you grow.

Based on Unilever's CAA progression framework, the role is designed to evolve from building foundational capabilities to influencing decisions, leading through expertise, and contributing broadly across the organization.

Pay: The pay range for this position is $70,000-$75,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits

Unilever employees are eligible to participate in our benefits plan.

Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits.

Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan

Unilever uses artificial intelligence tools in the hiring process to screen or assess applicants. However, hiring decisions will be made by the line manager and in accordance with applicable employment standards and human rights laws. All information collected, used or disclosed during the application and interview process will be subject to Unilever’s Privacy Policy

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise.

Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

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