Classification PurposeThe primary purpose of the IT Services Supervisor classification is to manage and supervise a team of IT professionals and clerical staff whose primary duties involve writing, analyzing and designing computer programs/systems for the mainframe computer or open systems.
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Duties
- Responsible for ensuring overall IT performance and system availability across the agency.
- Develop and maintain support documentation.
- Create, update, and execute disaster and security plans in alignment with internal, county, and state data protection requirements.
- Oversee the use of outsourced resources, including external contractors and county/state personnel, for project planning, troubleshooting, and repairs.
- Assist in the development and monitoring of IT policies, procedures, and budgets.
- Participate in IT projects by assessing networking needs, implementing solutions, and ensuring adherence to network and security policies and procedures.
- Serve as the IT liaison with county and state personnel, agency partners, private contractors, and internal IT staff to support effective system development and implementation.
- Communicate relevant information and foster productive working relationships.
- Participate in a variety of internal and external meetings, including regular staff meetings.
- Maintain and track employees’ completion of training.
- Troubleshoot, investigate, and correct various desktop problems within the network.
- Provide technical assistance to agency employees by answering questions and responding to internal questions or problems.
- Maintain inventory of agency equipment.
- Maintain files and records, and supervise staff responsible for preparing and scanning all incoming mail and documents.
- Perform quality control on imaged documents, ensure productivity standards, make necessary corrections, and provide training as needed.
- Coordinate in-house document storage and destruction in accordance with the agency’s Records Retention Schedule.
- Prepare and update written guidelines for staff.
- Ensure compliance with Federal Tax Information confidentiality requirements, including maintaining the tracking log.
- Oversee incoming and outgoing correspondence, including regular mail and interoffice mail.
- Provide work directions to regulate workflow and ensure departmental compliance.
- Maintain mail logs and related data records.
- Compile statistical reports as requested by the supervisor or director.
- Perform safety officer duties when required.
- Supervise assigned staff by monitoring performance and attendance, addressing concerns, and recommending disciplinary action when necessary.
- Maintain regular and predictable attendance.
- These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Minimum Qualifications
- Any equivalent combination of relevant training and experience including but not limited to: Completion of undergraduate core coursework in computer science or 36 months experience in software installation, maintenance for mainframe operating systems.
- Additional
Requirements
- 24 months supervisory experience that includes employee training and development is required.
- Must meet background check requirements.
- Supervisory
Responsibilities
- Ability to assign, review, plan, provide instructions and coordinate the work of other employees; to maintain department standards, to recommend discipline or discharge; to act on employee issues; to recommend and approve the transfer, promotion, or salary increase of assigned staff.
- Join Franklin County Board of Commissioners today and receive the following benefits:
- Extensive health benefits for all full-time permanent employees.
- Life insurance coverage for all permanent employees.
- Guaranteed 10 paid holidays every year.
- A 14 percent employer contribution to your OPERS pension plan.
- Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.
- See more information regarding our benefits we provide at https://hr-boc.franklincountyohio.gov/
