Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.
The EH WayAt Employment Hero, we're proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission;
- AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we're not satisfied with being average
- This role
- Every function at Employment Hero runs on process: Finance closes the books, Legal reviews contracts, People manages the employee lifecycle.
- Most of these processes running through disjointed platforms, automations, spreadsheets and manual handoffs.
- Operations Engineering exists to fix that.
- A dedicated function that automates workflows, builds internal tooling and puts AI to work so teams across Finance, Legal, People and beyond can do more with less.
- They don't build customer-facing product, they build the systems that let the rest of the business move faster.
The function is organised into squads, each aligned to a specific business domain. Every squad has an embedded Product Owner who owns the relationship with that domain day-to-day: gathering requirements, shaping the solution and working alongside engineers who own the technical build.
We're looking for a Product Owner to embed within one of our Operations Engineering squads, partnering closely with a business functions across Employment Hero. You'll spend your time with the people doing the work today, understanding where they're stuck, and turning that into a solution your engineering team can build.
This role would suit someone who enjoys working close to the business, isn't precious about ambiguity, and wants hands-on exposure to how AI and automation change the way internal teams operate.
Your responsibilities will include
- Requirement Gathering & Stakeholder Management Act as the primary point of contact for your embedded business domain, building a trusted relationship with stakeholders and process owners
- Run discovery with the people doing the work day-to-day to understand current-state process, pain points and what “good” looks like
- Translate messy, informal business requirements into clear, well-defined specifications an engineering team can build against
- Manage stakeholder expectations on scope, timelines and trade-offs, especially when the ideal solution isn't the feasible one
- Solution Design & Backlog Ownership
- Own the backlog for your squad: prioritise based on business impact, effort and dependencies across the teams you support
- Identify where automation, internal tooling or AI can remove manual work, and build the case for why it's worth doing
- Write user stories and acceptance criteria precise enough that engineers can build without repeatedly coming back for clarification
- Monitor delivered solutions post-launch and feed adoption, usage and feedback back into the roadmap
- Working with Engineering
- Partner with the engineers who own the technical build, staying close enough to the detail to make good trade-off calls without doing their job for them
- Represent business context and constraints during sprint planning, backlog refinement and technical scoping
- Flag technical feasibility and effort concerns back to stakeholders early, before expectations are set
- Collaborate with other embedded Product Owners across Operations Engineering to spot shared problems and reusable solutions
- Communication
- Explain project status, trade-offs and blockers clearly to both technical and non-technical audiences
- Present progress and outcomes to stakeholders up to leadership level within your business domain
- Document decisions and requirements in a way that holds up when you're not in the room to explain them
Who you are
- 2–4 years' experience as a Product Owner or in product/process improvement, ideally including internal-facing or operations-focused product work
- Comfortable gathering requirements directly from business stakeholders Able to write specifications and acceptance criteria precise enough to hand straight to an engineering team
- Experience working with development teams using agile methodology
- Strong analytical skills, with a track record of using data to prioritise and justify decisions
- Genuinely curious about AI and automation, and how they change the shape of internal operations work
- Comfortable challenging a stakeholder's first answer to get to the real problem
- Able to work autonomously with minimal supervision, across multiple stakeholder groups at once
- Strong communication and stakeholder management skills, including with senior non-technical audiences
- Undergraduate qualifications in Business Systems, IT, Engineering, or a quantitative discipline (e.g., Mathematics, Statistics, Economics) preferred
- What we can offer
- At Employment Hero, we don't just talk about a better way to work.
- We live it.
- Joining Employment Hero means you'll:
- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes
- Be trusted to own your work, make decisions, and have a real impact from day one
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career
- Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth
- Connect with colleagues from around the world at our Annual Global Gathering.
- We've celebrated together in Thailand, Vietnam, Bali and Dubai, and can't wait to meet in the Gold Coast, Australia, in September 2026Privacy and AI Notices
- AI Notice: We're AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process.
- They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience
- We verify candidate identity and location as part of our hiring process
- Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position
- At Employment Hero, we are committed to safeguarding the privacy of your application data.
- By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/
