IT Business Analyst

About the Role

Our client is looking for a Business Analyst to support audit-focused projects, working closely with clients to analyze freight rate agreements, shipment data, and business rules. This is a client-facing role that combines business analysis, project coordination, and data analysis to drive accurate processing and continuous improvement.

The ideal candidate will have a strong analytical mindset, experience working with large datasets, and the ability to manage stakeholders effectively while supporting end-to-end project delivery.

Key Responsibilities

• Analyze and interpret freight rate agreements and business rules to support configuration in internal systems
• Work with large and complex datasets (shipment, invoice, and audit data) to identify trends, discrepancies, and insights
• Gather, clarify, and document business and functional requirements from clients and stakeholders
• Support project delivery by coordinating tasks, tracking progress, and managing timelines and dependencies
• Act as a key point of contact for clients, handling queries, resolving issues, and providing consultative support
• Build strong client relationships through proactive communication and problem-solving
• Analyze processed data and provide tailored solutions, reports, and recommendations based on client needs
• Facilitate training sessions for clients and external users on systems and services
• Develop and maintain documentation including user guides, process flows, and requirement documents
• Escalate and communicate key issues to internal stakeholders in a timely manner
• Continuously identify opportunities to improve processes, workflows, and client experience

Key Requirements

• Bachelor's degree in a quantitative field (e.g., Business, Finance, Engineering, Information Systems) or equivalent experienceat least 2 years of experience in Business Analysis, client-facing roles, or technical service environments
• Strong analytical skills with the ability to work with large and complex datasets
• Hands-on experience with data tools such as Advanced Excel, SQL, Power BI, Tableau, or similar
• Exposure to project management or project coordination, with the ability to manage timelines and stakeholders
• Excellent stakeholder management and communication skills (both written and verbal)
• Proven ability to handle multiple tasks and work independently in a fast-paced environment
• Strong problem-solving skills with attention to detail