Principal Software Engineer- Telemetry/Observability | Seattle, WA, USA

Principal Software Engineer- Telemetry/Observability

Job Description

If you are looking for a game-changing career, working for one of the world's leading financial institutions, you've come to the right place.

As a Principal Software Engineer at JPMorganChase within the Core Foundational Platforms, you provide expertise and engineering excellence as an integral part of an agile team to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.

Leverage your advanced technical capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes across various technologies to support one or more of the firm's portfolios.

Job responsibilities

• Creates complex and scalable coding frameworks using appropriate software design frameworks, with a focus on observability/telemetry platforms for Virtual Private Cloud (VPC) environments
• Develops secure and high-quality production code, and reviews and debugs code written by others across telemetry collection, enrichment, storage, and visualization services
• Leads the design and implementation of end-to-end telemetry pipelines (metrics, logs, traces, events) including standards, schemas, and instrumentation patterns for platform and application teams
• Engineers and evolves CI/CD pipelines to support reliable delivery, automated testing, policy-as-code, and safe progressive rollouts for observability services
• Designs and implements solutions that operate effectively in software-defined networking (SDN) and cloud networking environments, including troubleshooting across layered network paths and dependencies
• Builds and maintains monitoring, alerting, and SLO/SLI practices using tools such as Splunk and/or Grafana and/or Prometheus (including dashboarding, alert tuning, and operational runbooks)
• Advises cross-functional teams on technological matters within your domain of expertise, including telemetry strategy, platform integrations, and operational readiness
• Serves as the function's go-to subject matter expert for observability and telemetry across the VPC platform, influencing standards and best practices
• Creates durable, reusable software frameworks that are leveraged across teams and functions (SDKs, libraries, templates, reference architectures, and golden paths)
• Influences leaders and senior stakeholders across business, product, and technology teams by communicating tradeoffs, risk, and roadmap decisions for platform reliability and resiliency
• Champions the firm's culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills
• 10+ years of software engineering experience, including building and operating platform services in production environments
• Hands-on practical experience delivering system design, application development, testing, and operational stability, ideally for platform/infrastructure or developer productivity products
• Expert-level Python development experience, including building services, automation, tooling, and integrations for telemetry and operations workflows
• Strong Linux systems and networking expertise (TCP/IP, DNS, TLS, routing, NAT, packet capture/troubleshooting), and the ability to diagnose cross-system issues in distributed environments
• Practical experience with CI/CD (e.g., automated build/test/release pipelines) and modern delivery practices (progressive delivery, automated quality gates, artifact/version management)
• Advanced knowledge of software application development and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud platforms, platform engineering, reliability engineering, networking, observability)
• Experience with observability/telemetry tooling such as Splunk and/or Grafana and/or Prometheus (including instrumentation, queries, dashboards, alerts, and operationalization)
• Experience designing or operating telemetry data pipelines (collection agents, exporters, scraping, indexing, retention, cardinality management, performance/cost controls)
• Experience applying expertise and new methods to determine solutions for complex technology problems in one or more technical disciplines
• Working knowledge of software-defined networking concepts and environments, including integrations and operational considerations for VPC-like network platforms Preferred qualifications, capabilities, and skills
• Experience building an observability platform or "paved road" telemetry offering used by multiple engineering teams (multi-tenant design, onboarding patterns, guardrails)
• Experience with OpenTelemetry (instrumentation standards, collectors, exporters) and distributed tracing practices
• Strong understanding of SRE principles (SLOs/SLIs, error budgets, incident response, post-incident reviews, toil reduction)
• Experience with infrastructure as code and GitOps-style workflows (e.g., Terraform-like patterns, configuration as code, policy enforcement)
• Experience supporting regulated environments with strong security and control requirements (secure-by-default design, auditability, change management)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters.

Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.