Senior Account Manager, Google Customer Solutions

Applicants must have rights to work in Australia.

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.5 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• Experience working with advertisers, agencies, or clients.

Preferred qualifications

• Master’s degree in a business related field.3 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies.2 years of project management experience, working in a complex, matrixed organization.1 year of leadership experience.

About The Job

With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses.

You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.

Responsibilities

• Engage and influence key customer stakeholders by leading strategic meetings to uncover marketing goals and Key Performance Indicators (KPIs), translating them into actionable campaign strategies.
• Drive exceptional campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
• Build and pitch data-driven solutions to maximize customer value through Google’s advertising solutions, handle objections, and ultimately achieve sales growth goals.
• Analyze campaign data, ensuring performance is accurately tracked, and delivering measurable results aligned with customer objectives.
• Monitor performance data to extract key insights, identifying and cultivating qualified upsell opportunities to drive future customer growth and build pipeline.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .