Operations Manager – Janitorial Services

Job Title: Operations Manager – Janitorial Services

Location: Raleigh, NC

Employment Type: Full-time

Job Description

On behalf of our client, we are seeking an Operations Manager – Janitorial Services for a commercial cleaning company. This role is focused on managing and executing day-to-day cleaning operations across client sites. The Operations Manager will ensure service quality, client satisfaction, and operational efficiency while supporting sales and growth initiatives where needed.

This is a hands-on operational role suited for candidates with experience in janitorial or commercial cleaning services who are looking to grow into management.

Key Responsibilities

• Oversee daily janitorial and commercial cleaning operations across assigned accounts.
• Ensure high standards of cleaning quality, compliance, and customer satisfaction.
• Conduct regular site inspections and walk-throughs with clients and sales representatives.
• Support sales efforts by assisting with site visits, walkthroughs, and identifying upselling opportunities.
• Manage client relationships, including handling feedback, resolving issues, and conducting monthly satisfaction surveys.
• Coordinate staffing needs, including recruiting and onboarding cleaning personnel (including clearance-based hiring where required).
• Monitor employee performance and ensure proper training and adherence to company standards.
• Collaborate with internal teams to maintain efficient scheduling and service delivery.
• Identify process improvements to enhance operational efficiency and service quality.
• Maintain communication with customers, vendors, and internal stakeholders.

Qualifications

• Minimum 3 years of experience in the janitorial or commercial cleaning industry.
• Experience in operations, site supervision, or team coordination within cleaning services.
• Strong customer service and relationship management skills.
• Ability to manage multiple sites and priorities effectively.
• Willingness to be hands-on and actively involved in field operations.
• Basic understanding of staffing, scheduling, and operational processes.
• Prior experience supporting sales activities such as walkthroughs or upselling services.

Skills

Custodial Services, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Develop and Maintain Customers, Onboarding, Operational Strategy, Operational Support, Operations Management, Operations Processes, Performance Analysis, Problem Solving Skills, Process Development, Process Improvement, Revenue Growth, Sales, Sales Support, Service Delivery, Staff Requirements, Team Lead/Manager, Up-Selling

About the Company

TalentBridgeX