Overview
Supply Chain SupervisorAs a Supply Chain Supervisor, you will directly influence customer experience for thousands of daily orders—leading a frontline team in a fast‑paced e‑commerce fulfillment environment where safety, service, and speed matter every day.
The Supervisor reports to the area Operations Manager and is a key leader responsible for departmental performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment.
This role leads a team of 10-20 hourly associates and ensures the safe, efficient, and cost-effective execution of operations while providing best in class service to our customers.
Primary Role
Responsibilities
- Operational Leadership & Performance
- Provide hands-on leadership for the assigned associate team to achieve departmental objectives.
- Own departmental performance against key metrics including safety, service level, cost, productivity, and quality.
- Serve as first escalation point for any process, operations, or people concerns.
- Analyze operational procedures and processes to suggest improvements in assigned area.
- Safety & Compliance
- Championing a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors, and holding associates accountable for compliance.
- Ensure adherence to all safety, environmental, and regulatory standards (OSHA, company policies, site procedures).
- Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.
- Ensures equipment in the assigned functional area is well maintained.
- Partner with maintenance team on any repair needs.
- Cost Management & Productivity
- Identify bottlenecks and recommend process improvements for efficiency.
- Use analytics and root cause analysis to address performance gaps and variability.
- Own departmental budgets and actively manage controllable costs while maintaining service and quality standards.
- Service & Customer Experience
- Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
- Maintain team member production, accuracy, and attendance records.
- Participate in root cause analysis and implement sustainable corrective actions for service failures or variability.
- Leadership Development & Culture
- This role has direct authority over daily labor planning, deployment, performance management, and continuous improvement initiatives within the assigned department.
- Ensure all company policies are adhered to and perform coaching conversations as needed.
- Foster a culture of engagement, accountability, and continuous improvement.
- Model inclusive leadership and reinforce company values across the organization.
- Qualifications &
Skills
- Bachelor’s degree, or equivalent work experience.1-3 years of leadership experience in retail distribution, fulfillment, e-commerce, or high-volume warehouse operations.
- Proven experience leading frontline hourly teams.
- Experience with MS Office including Outlook, Excel and Word.
- WMS and labor management systems experience a plus.
- Excellent communication and people skills.
- Familiarity with lean concepts and continuous improvement methodologies.
- Key
Competencies
- Results driven operational leadership.
- Ability to develop and coach associates.
- High accountability with a hands-on leadership style.
- Detail oriented with the ability to operate with minimal supervision.
- Ability to stand and walk on concrete for the entire 8-hour shift.
- Ability to work extra hours and days during the peak season to support our customers.
- Effective communication, change management, and collaboration skills.
- Ability to meet deadlines while remaining calm and displaying confident leadership under pressure.
- What Do You Get
- First shift Monday
- Friday role (extended hours and days may be required during the peak season)
- Opportunity to shape production strategy in a high growth environment.
- Collaborative culture with strong cross functional partnerships.
- Professional development and advancement opportunities.
- Competitive compensation and benefits package including medical/dental/vision, paid PTO and holidays, 401(k) plan with company match.
- Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands, and Nautica).
- About JCPenney
- JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com.
- JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands.
- Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves.
- For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.
- For more opportunities to join our team please visit our careers page.
Pay Range
USD $57,000.00 - USD $95,000.00 /Yr.
