Product Manager Order Management System

Job Title: Product Manager Order Management System (OMS)

Location: Raleigh, NC (Hybrid)

Job Summary

The OMS Product Manager is responsible for defining, delivering, and continuously

improving the Order Management System to support seamless order capture,

orchestration, fulfillment, and customer experience across channels. This role acts

as the bridge between business stakeholders, technology teams, and external

partners to ensure the OMS aligns with strategic business goals.

Key Responsibilities

Product Strategy & Roadmap

Define and own the OMS product vision, roadmap, and backlog aligned with

business priorities.

Identify opportunities to improve order lifecycle efficiency, scalability, and

customer experience.

Evaluate and prioritize enhancements related to order capture, allocation,

sourcing, fulfillment, returns, and cancellations.

Stakeholder Management

Partner with business teams (Sales, Operations, Supply Chain, Customer

Service, Finance) to gather requirements.

Collaborate with engineering, architecture, and QA teams to translate

business needs into functional and technical requirements.

Act as the primary point of contact for OMS-related decisions and trade-offs.

Requirements & Delivery

Write detailed user stories, functional specifications, and acceptance criteria.

Lead backlog grooming, sprint planning, and release readiness activities.

Ensure timely and high-quality delivery of OMS features and integrations.

Systems & Integrations

Manage integrations between OMS and upstream/downstream systems such

as ERP, WMS, TMS, eCommerce platforms, POS, and CRM.

Ensure data accuracy, order visibility, and exception handling across systems.

Support omnichannel use cases including BOPIS, ship-from-store, drop-ship,

and returns management.

Operational Excellence

Monitor OMS performance KPIs (order cycle time, fulfillment accuracy, SLA

adherence).

Identify root causes of operational issues and drive continuous improvement.

Support UAT, production releases, and post-go-live stabilization.

Vendor & Platform Management (if applicable)

Work with OMS vendors (e.g., Manhattan, Blue Yonder, IBM Sterling,

Salesforce OMS, SAP OMS).

Manage vendor roadmap alignment, upgrades, and issue resolution.

Required Qualifications

Bachelor s degree in Engineering, Computer Science, Business, or related

field.

5 10 years of experience in product management, business analysis, or

solution ownership. 8+ years of overall experience.

Hands-on experience with Order Management Systems in retail,

eCommerce, or supply chain environments.

Strong understanding of order lifecycle processes and omnichannel fulfillment

models.

Experience working in Agile/Scrum delivery environments.

Preferred Skills & Experience

Experience with OMS platforms such as Manhattan OMS, IBM Sterling, SAP

S/4HANA, Salesforce OMS, or Blue Yonder.

Knowledge of APIs, event-driven architectures, and system integrations.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management abilities.

Ability to balance strategic thinking with hands-on execution.

Key Competencies

Product ownership & prioritization

Cross-functional collaboration

Customer and operations mindset

Data-driven decision making

Attention to detail with end-to-end perspective