CIAM Product Owner - Toronto – ON Hybrid, 3-4 days onsite

Job Title: CIAM Product Owner

Duration :12+ Months

Location: Toronto – ON Hybrid, 3-4 days onsite

Job Description/ Responsibilities

• Product Ownership & Vision

o Define and maintain the product roadmap for CIAM capabilities (registration, authentication, consent, identity proofing, etc.)

o Own the product backlog; prioritize features based on value, risk, compliance, and customer impact

o Translate business requirements into epics, features, and user stories

• CIAM Expertise

o Work closely with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation, etc.)

o Ensure CIAM solutions meet regulatory, privacy, and security standards.

• Stakeholder Collaboration

o Serve as the liaison between business units, developers, compliance, and UX teams

o Lead grooming sessions, sprint planning, and product demos

o Communicate effectively with executive stakeholders and translate technical topics into business value

• Customer-Centric Focus

o Advocate for frictionless and secure digital identity journeys

o Analyze customer feedback and usage data to continuously improve CIAM features

o Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs)

Qualifications

• 5+ years of experience as a Product Owner or Product Manager in technology, with at least 2+ years focused on CIAM, IAM, or security domains
• Solid understanding of CIAM concepts and technologies (e.g., FIDO,OAuth2, OpenID Connect, SAML, MFA, identity verification)
• Experience with identity platforms such as Ping Identity or custom IAM solutions
• Strong communication and interpersonal skills to bridge technical and non-technical stakeholders
• Agile/Scrum experience; ability to write clear user stories and acceptance criteria
• Experience in the financial services sector
• Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA)
• Product certification (e.g., CSPO, SAFe PO/PM) is a plus
• Comfortable leading cross-functional teams and managing conflicting priorities
• Passionate about digital identity and the evolving landscape of customer trust and security

What are the top 3 skills required for this role?

CIAM, PO

Years of Experience: 10.00 Years of Experience