Business Analyst

OnsiteLocal Candidates

Preferred

Description:

Diversified Systems is searching for a Business Analyst to support the development, enhancement, and maintenance of program-related information systems. Under general supervision, the Business Analyst collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

Responsibilities

• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
• Review and validate system design documents to ensure alignment with requirements and program policies.
• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
• Support system implementation, coordinating with affected entities on rollout, communication, and training.
• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
• Maintain and update system reference tables, configuration settings, and security profiles.
• Interpret federal and state regulations to ensure system functionality remains compliant.
• Develop user documentation, including procedures, training materials, and manuals.
• Identify root causes of system or process issues and recommend corrective actions.
• Conduct training sessions or workshops on new or updated system processes.
• Prepare and submit system defect reports and monitor remediation progress.
• Stay current with program policies and rule changes that impact system requirements.
• Participate in staff meetings, project team activities, and training opportunities.
• Prepare activity reports, status updates, and other required documentation.
• Perform related administrative and project tasks as assigned.

Requirements

• 4+ years of relevant experience required. 4-year college degree or equivalent required. 4 years of experience with help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management) required. 4 years of experience with data analysis tools (e.g., Excel, Power BI, SQL for basic data queries) required. 4 years of experience with testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets) required. 4 years of experience with project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams) required. 4 years of experience with process modeling and visualization tools (e.g., Microsoft Visio, Figma) required.
• Effective communication skills required.
• Critical thinking skills required.
• Problem solving skills required.
• Technical proficiency required.
• Data analysis skills required.
• Interpersonal skills required.
• Research skills required.
• Strategic thinking skills required.
• IIBA training and/or certification highly desired.
• CBAP training and/or certification highly desired.
• Typical Tools & Platforms Used:
• Requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint). Process modeling and visualization tools (e.g., Microsoft Visio, Figma). Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams). Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets). Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries). Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). Workflow and system configuration interfaces relevant to the program's automated systems.
• About Diversified Systems
• Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide.
• DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast.
• We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds.

We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.