Senior Director, Marketing Operations & Technology

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions.

We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

LocationThis is a remote role, you can live and work anywhere in NA

About The Team

The Senior Director, Marketing Operations & Technology will build and lead the operational backbone of the marketing function. This role is responsible for establishing the processes, planning discipline, performance management, and technology-enabled operating model required to scale marketing effectively and align activity to pipeline and revenue outcomes.

This leader will partner closely with Marketing leadership, Rev Ops / Sales Ops, Finance, IT, and Business Systems to ensure marketing operates with clear priorities, strong execution discipline, and reliable performance visibility.

What you will do

• Build and run the planning and operating cadence for the marketing function, including annual planning, quarterly priorities, KPI reviews, and leadership working rhythms.
• Partner with the marketing leadership team to translate strategy into measurable plans, priorities, and execution roadmaps.
• Partner with Finance and Marketing leaders to support the marketing budget planning, investment trade-offs, and performance visibility.
• Build, scale, and lead a high-performing Marketing Operations function supporting planning, performance management, program governance, and execution.
• Establish a clear performance framework, including KPIs, reporting structure and accountability across the marketing.
• Drive program governance and execution discipline to improve speed, coordination, and accountability across campaigns and initiatives.
• Partner with Rev Ops / Sales Ops and Marketing leaders to define KPI governance, funnel metrics, and performance visibility.
• Drive the use of performance insights to inform decisions on spend allocation, program mix, and strategic priorities.
• Translate data into actionable recommendations for the CMO and leadership team.
• Own the marketing technology roadmap in partnership with IT, Business Systems, and Rev Ops / Sales Ops.
• Improve adoption, governance, and business value of platforms across the marketing ecosystem.

What we are looking for

Bachelor’s degree in Marketing, Business, Operations, Communications, or a related field. 12+ years of leadership experience in Marketing operations, Revenue operations, Marketing strategy, Business operations, or a related commercial operations environment.

Deep expertise in B2B SaaS / enterprise marketing environments with a strong understanding of pipeline, funnel management, campaign operations, martech, and performance measurement.

Proven ability to build and run operating models at scale, including planning cadences, KPI frameworks, and execution discipline across complex, cross-functional organizations.

Demonstrated experience acting as a senior operational partner to a CMO or business leader, translating strategy into priorities, governance, and measurable execution. Strong consulting-style problem solving and structured thinking, with the ability to simplify complexity, drive prioritization, and bring rigor to fast-changing environments.

Strong business and financial acumen with the ability to connect marketing activity to pipeline, ROI, and strategic investment decisions. Track record of building and leading high-performing, cross-functional teams, including establishing new capabilities or scaling functions. Credible executive presence, with the ability to influence and align senior stakeholders across CMO, Finance, IT, RevOps, Product, and Sales.

Strong understanding of marketing and sales technology ecosystems, with the ability to partner on systems and data strategy. #DirectorWork With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons
• For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community.
• We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities.
• If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com.
• This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role.

After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.