General / Operations Manager

WHO WE ARE

Chelsea Cannabis Co. is a CAURD-licensed adult-use dispensary at 104 7th Avenue in Chelsea, Manhattan. We opened in early 2025 and grew significantly in our first year — not by discounting or outspending, but by building a store people want to come back to. Curated product. Real relationships. A knowledgeable team. Open late every night.

THE ROLE

This is a GM-track role. You'll run the store's operations day to day, and just as importantly, you'll build the systems the store runs on — the checklists, dashboards, inventory logic, training programs, and reporting that make a store work without heroics. We run like an early-stage startup: move fast, wear multiple hats, plenty of situations without a playbook.

We need someone who finds that interesting — and whose instinct in those situations is to build the playbook, not just survive the shift.

You will not just execute someone else's process. If a process is missing, you create it. If a process is broken, you fix it and document it so it stays fixed.

Schedule: Full-time, full availability required, including evenings and weekends. On-site in Chelsea, Manhattan.

Compensation

$70,000-$120,000/year, based on success in the role.WHAT YOU'LL BUILD AND RUNSystems (the heart of the job): Design and maintain the store's operating systems — SOPs, opening/closing checklists, inventory reorder logic, shift handoff routines, performance dashboards. Use spreadsheets, software, and AI tools to automate what shouldn't need a human. Leave every process better documented than you found it.

On the floor: Own real-time standards; first call for staff questions, customer issues, decisions; coach budtenders in the moment; manage shift flow and floor positioning; execute open/close completely; hold compliance with zero shortcuts.

Inventory and compliance: Own inventory accuracy end to end — receiving, cycle counts, audits, discrepancy controls; stay aligned with NY OCM requirements; flag concerns immediately.

Sales and customer experience: Drive in-store selling and measurable revenue lift; hit targets while staying helpful, not pushy.

Back-office and money: Own register variance, cash handling, reconciliation; support financial reporting, payroll inputs, AR/AP, audit prep; understand store P&L.Developing the team: Direct, useful, respectful feedback; onboard new staff with real training materials that you'll build; model the standard.

Leadership: Carry GM-level responsibility — hiring, scheduling, vendor coordination, compliance, full-store ownership.WHO WE'RE LOOKING FOR — HERE'S WHAT WE WEIGHThe best candidates cover most of these, not necessarily all:

Systems building (weighted heaviest): You have actually built operating systems somewhere — wrote the SOPs, stood up the dashboard, built the forecasting sheet, implemented the software, created the training program. You can point at a thing that ran without you after you built it. "Managed" and "oversaw" are not building.

Leadership that earned its scars: Led a team where you owned the outcome, not just the schedule.

Work ethic: Does it right when no one's watching, finishes what they start.

Adaptability: Adjusts when the plan breaks, steady under pressure, figures out what's not in the manual.

Inventory and compliance: Accurate counts, receiving, audits, discrepancy controls. Specific software is learnable.

Sales: In-store selling, hitting and beating targets, real comfort with customers.

Accounting / back-office: Cash handling, reconciliation, financial reporting, payroll, P&L.Tech / AI fluency (a real plus here): We actively use AI and automation in how we run the business; you should be excited by that, ideally already doing it.

Marketing (a plus): Social media, brand and community campaigns, content.EXPERIENCE WE VALUEAbove all: backgrounds where leadership and systems-building were the job — startups and small businesses you helped build, multi-unit or high-volume operations, logistics and fulfillment ops, roles where you designed the process rather than inherited it.

Cannabis retail experience is a genuine plus — we're a licensed NY dispensary and compliance fluency helps — but we've learned that time in a dispensary doesn't by itself teach systems-building. Show us what you built, wherever you built it.

HOW TO APPLY

Along with your resume, answer one question in 2-5 sentences: Tell us about a system you built from nothing that kept running without you. What broke first, and what did you do about it?

Tell us what you actually did. Titles without responsibility don't move the needle here.