Family Supportive Housing Operations Manager

FOUNDATION COMMUNITIES JOB DESCRIPTION

JOB TITLE: Operations Manager

DEPT/DIV.: SPH/FSH REPORTS TO: Director of Family Supportive Housing

FLSA STATUS: Exempt WORK LOCATION: Mission Plaza

Position Summary

The Operations Manager serves as the operational leader for the Family Supportive Housing department, overseeing department-wide operations, staff development, program performance, compliance activities, and cross-functional coordination.

This position serves as a strategic partner to the Director of Family Supportive Housing and provides leadership support to ensure consistent operations, effective service delivery, and successful program outcomes. This position reports to the Director of Family Supportive Housing.

Essential Job Functions

• Provide leadership, coaching, supervision, and performance management support to assigned staff and supervisors within the department.
• Ensure all staff receive the necessary training and maintain required certifications to meet program and compliance standards.
• Prepare and present departmental reports, program outcomes, and operational updates to leadership.
• Lead departmental planning and coordination efforts, ensuring alignment of priorities, timelines, and resources across programs.
• Deliver Family Supportive Housing outreach services across various departments and coordinate with external agencies.
• Identify operational gaps and implement process improvements to enhance efficiency, compliance, and service delivery.
• Provide support in overseeing program budgets to ensure financial accountability and cost-effectiveness.
• Conduct thorough reviews of existing policies and draft new policies to ensure accuracy, compliance, and alignment with organizational standards.
• Monitor program compliance requirements among team, including grant obligations, regulatory requirements, and resident service documentation standards.
• Serve as a central point of coordination across programs to ensure consistent communication and alignment.
• Provide ongoing coaching, mentoring, and guidance to staff to strengthen performance, support professional growth, and promote consistent service delivery.
• Participate in recruitment, onboarding, coaching, performance management, and professional development of department staff.
• Identify operational risks and implement mitigation strategies to support program continuity and compliance.
• Act as the backup for the Director, supporting oversight of departmental operations in their absence.

Other Duties & Responsibilities

• While this job description covers the main responsibilities of the job, it is not intended to cover every aspect of the job, and other responsibilities may be assigned.
• Must be willing to work a flexible schedule including some evenings.

Education and Experience Requirements

• Bachelor's degree in social work, public administration, nonprofit management, human services, or a related field required. Equivalent combinations of education and experience may be considered.
• Minimum 3–4 years of experience supervising staff and leading teams
• Experience working with individuals experiencing homelessness or housing instability
• Demonstrated experience in program oversight, performance tracking, and process improvement
• Experience with budget management, compliance requirements, and policy development preferred
• Exceptional leadership, communication, and organizational skills
• Ability to manage multiple priorities and coordinate across departments

Compensation and Benefits

This is a full-time exempt position working approximately 40 hours per week. The anticipated annual salary for this position is $75,000, commensurate with experience and qualifications.

Preferred Skills

• Experience working in affordable housing or supportive housing environments.
• Knowledge of HUD, grant-funded programs, or resident services compliance requirements.
• Experience with program databases, reporting systems, and performance metrics.
• Bilingual English/Spanish skills preferred.

Physical Demands/Work Environment: Work is performed in both office and multifamily housing environments. The position requires regular walking between properties, prolonged sitting and computer use, occasional lifting up to 25 pounds, and the ability to interact effectively with residents, staff, and community partners in a variety of environments."

This position serves as a member of the Family Supportive Housing leadership team and acts on behalf of the Director, as assigned. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her/their supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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