Senior Analyst, Sales & Service Analytics

Salary Range

$104,500 - $118,250 per year

Must be onsite in Boston, MA (Monday-Thursday)

The Global Service Sales Analytics team functions as the critical analytical backbone for Wayfair Global Customer Service & B2C Sales, facilitating real-time business health monitoring and supporting foundational operations. Our mandate encompasses comprehensive KPI reporting, advanced performance modeling, the deployment of proactive AI-driven solutions, and oversight of business rhythms.

We partner extensively with Product, Tech, and Operations, acting as both strategic consultants and direct owners of execution. Our goal is to provide the organization with standardized performance transparency and a robust data infrastructure. We strive to drive operational efficiency and fuel revenue growth via actionable, data-backed insights and cutting-edge technology.

We are seeking an analytical, results-driven Senior Business Analyst to spearhead these initiatives, solving complex challenges through a fusion of data precision, automation, and innovative thinking.

What You'll Do

• Partner with cross-functional stakeholders to understand business needs and translate them into data-driven solutions.
• Build dashboards, reports, and visualizations that provide actionable insights and improve decision-making.
• Conduct ad hoc analyses and communicate findings with clear business recommendations.
• Define, measure, and continuously improve key performance metrics to drive operational performance.
• Lead analytical projects from scoping through implementation, partnering with business, product, and technology teams.
• Identify opportunities to streamline processes through automation, scalable reporting, and workflow optimization.
• Leverage GenAI and emerging technologies to accelerate analysis, improve efficiency, and create reusable solutions.
• Continuously challenge existing processes and identify innovative ways to improve the customer experience and business outcomes.

What You'll Need

• Bachelor’s degree in a quantitative field
• 2+ years of professional experience
• Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Team-first attitude with enthusiasm for cross-functional collaboration
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.

Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.