Position Summary
The Services Project Manager will manage a portfolio of projects and spearhead initiatives that support Philabundance’s Community Partner network in working towards the organization’s mission of relieving hunger. This position will be responsible for creating, managing and streamlining operational processes and community partnership data collection.
The Services Project Manager will work closely with the Community Programs and Community Partnership teams. This role does not have reports and will work with and through other individuals who are key to the projects.
Key components of this role are project management, organizational skills and the ability to digest information from agreements, programs or standard operating procedures and align with expectations, metrics and goals.
The role requires the ability to work with partner network data, including collecting, organizing, analyzing, and interpreting information to identify trends, assess needs, monitor progress, and support data-informed decisions.
The Services Project Manager will use data to strengthen partner engagement, improve project planning, support compliance efforts, and help ensure resources and services are aligned with the needs of the partner network.
Competencies
- Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.
- Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.
- Integrity: being honest and showing a consistent upholding of strong moral and ethical business values; striving to do what’s right.
- Interactions: displays a positive and constructive attitude, demonstrates good personal and professional conduct, and provides good customer service to internal and external stakeholders.
- Collaboration: develops relationships and works effectively with people across the organization, regardless of location or background, to achieve organization goals.
- Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
- Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes, and seeks feedback to improve quality as needed.
POSITION DESCRIPTION
- Urgency: high degree of productivity, uses time wisely and can prioritize effectively; actively seeks out new assignments, and supports others when available.
- Judgement: uses proper judgement to make sound decisions, analyze and solve problems, and considers short and long-term impact to other team members, processes, etc.
- Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.
Primary Responsibilities
- Manage a portfolio of projects including but not limited to strategic community partnerships portfolio, community partner council and lead community partner data tool.
- Onboarding, gathering, and analyzing partner impact data, compliance and strategic community distributions.
- Prepare and recommend strategic plans for streamlining existing projects and executing new initiatives that support the Community Partnerships network.
- Creates accountability and compliance with agencies.
- Assist in the definition of project scopes and objectives, involving all relevant stakeholders, mission alignment and executional feasibility and manage changes in real-time.
- Collaborate with relevant internal teams, including Distributions, Food Sourcing, Events, Food Access and Government Affairs on executing projects and building cross-departmental relationships.
- Ensure consistent and outstanding engagement with the community partner network, new community partners or external stakeholders when relevant for assigned projects.
- Be able to lead meetings and/or training for larger groups, individuals, which may include a mix of participants who are culturally, ethnically, socioeconomically diverse and multi-lingual.
- Cultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures.
- Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Partnerships, Professionalism and Progress
Additional Job Duties
- Support the planning and execution of ongoing Community Partnership engagement, including trainings, council participation and events.
- Maintain positive working relationships with community at large as a representative of Philabundance.
- Perform other duties as requested.
Note: Background check must be completed before hire.
Clean driving record and valid driver’s license is required if employee is going to use company vehicles for transportation to home visits, agency partner visits or event participation.
Educational Achievement
- High School Diploma or GED highly preferred. Extended education in Social Sciences, Public Health or related fields a plus.
- Project Management Certification highly preferred. Interest in attaining PMP certification ideal if not already achieved. Agile, ITIL, or other a plus.
Required Skills and Abilities
- Minimum of 5 years of Project Management experience. Ideally in a solutions driven dynamic environment with a complex mix of internal and external requirements.
- Ability to review, organize and share program information and requirements with reasonable detail and proactive input on a standard or custom basis.
- Strong attention to detail and deadlines for data accumulation and ability to project future outcomes.
POSITION DESCRIPTION
- Ability to work with project structure meeting milestones and deadlines. Highly prefer PMP, Agile, or other project certifications to support project development and inclusion of best practices.
- Strong capability to create and manage reports, project plans and
- Understanding of Partner flow, needs, turnaround expectations and requirements, projects must align and have an ability for partners and internal staff to follow project plan.
- Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
- Ability to work autonomously and meet deadlines in dynamic matrix activity environment.
Qualifications and Work Experience
Minimum of 5 years of project management with strong data management, program knowledge and reporting expertise. Previous project management experience from start to launch with dynamic team and mix of internal and external ownership.
Minimum of 2 years of Non-profit experience owning a program, developing a program and rolling out a program to a diverse team with competing priorities and a need for high level customer service engagement.
Strong experience understanding agreements/contracts or programs and separating to establish operational responsibilities, needs and compliance standards.
Experience sharing information, processes and knowledge with a team, less experienced co-workers. Ensure learning and knowledge can be effectively shared to ensure continued support and guidance to programs, data and related processes.
Preferred
- Experience in multiple roles within non-profit or related field to support context of programs and process flow for related data and projects.
Physical Demands
- Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.
- Occasionally, must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid driver’s license if using company vehicle.
- Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.
- See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions. Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.
- Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.
- Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.
