Primary Function of Position
The Field Service Program Manager is responsible for leading, developing, and implementing key programs within US Field Service contributing to Field Service’s ability to deliver world-class service while achieving results by the most efficient and cost-effective means possible.
The Field Service Program Manager collaborates with the Field Service leadership team and other internal teams to manage, develop, and continuously improve all high-level program initiatives for US Field Service.
Essential Job Duties
- Manage the Field Service fleet vehicle program including, but not limited to:
- Providing vehicle orders to expand or enhance the fleet.
- Track vehicle maintenance to ensure all vehicles are maintained in accordance with the company’s fleet policy.
- POC for field to report accidents, vehicle repairs, and rental vehicle assistance.
- Ensuring all fleet drivers have up to date vehicle registration, fuel cards and insurance.
- Providing reports to management on vehicle orders, maintenance and fleet progress.
- Manage the personal use program and assist leadership with ensuring compliance to program policies.
- Continuously assess and improve program performance.
- Manage the Field Service calibrated tools program including, but not limited to:
- Ensure all Field Service Engineers, including new hires or transfers, possess proper and current calibrated tooling for each platform they are qualified for.
- Ensure positive control of calibrated tools inventory, tracking replenishments, tool loss, and other data point as requested by Field Service leadership.
- Collaborate with internal and external teams to field new calibrated tooling as required.
- Continuously improve processes and procedures in place for the Field Service calibrated tools program
- Manage the Field Service tools program including, but not limited to:
- Ensure all Field Service Engineers, including new hires or transfers, possess proper tooling for each platform they are qualified for.
- Create, develop, and maintain inventory control records for all tooling that allows tracking of tool sets, replacements, and tool purchases.
- Collaborate with internal and external teams to field new tooling as required.
- Continuously improve processes and procedures in place for the Field Service tool program
- Manage the field service training and mentorship program including, but not limited to:
- Ensure all Field Service and Support Engineers, including new hires and transfers, are scheduled for training as required, whether initial pipeline or follow-on system training
- Ensure new Field Service and Support Engineers are enrolled in the mentorship program and track progress and completion of the mentorship program with assigned mentors and Field Service Managers
- Collaborate with internal and external teams to ensure both training and mentoring programs are functioning as expected and recommend improvements where necessary or as directed by Field Service leadership.
- Continuously improve processes and procedures in place for the Field Service training and mentorship programs
- Demonstrate strong, consistent knowledge of the day-to-day activities of managed programs and how those programs support the organization’s strategy and goals.
- Continuously improve current programs and assist in creation of new programs that support the organization’s needs and objectives as directed by Field Service leadership team.
- Evaluate and assess Field Service programs strengths and weaknesses.
- Meet with key stakeholders and provide presentations to leadership as required to discuss program status, goals, and progress.
- Demonstrate ability to consistently deliver results.
- Monitor the use of resources and proactively recommend adjustments when suboptimal.
- Collaborate with Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.
