Titles Operations Support Manager

The Titles Admin Lead position will be an in-office position at our Denver CO office located in the Denver Tech Center.

About Us

The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.

Summary

The Titles Operations Support Manager leads the administrative support functions that keep Titles Operations running efficiently. This role oversees mailroom operations, document management, work distribution, and administrative workflows to ensure paper files and documentation move accurately, timely, and efficiently throughout the department.

The manager is responsible for maintaining organized workflows, supporting production readiness, leading the Operations Support team, and ensuring operational service levels are consistently met.

Key Responsibilities

• Lead the daily Operations Support team and administrative workflows.
• Oversee mail intake, document sorting, pairing, scanning, and file organization.
• Manage work distribution, check ordering, and document routing to support production.
• Ensure timely logging of rejections, scheduled pulling of Dead Deals and QA Ready files.
• Monitor administrative queues and resolve workflow bottlenecks to maintain operational efficiency.
• Establish quality standards for document handling and ensure accuracy and compliance.
• Train, coach, and develop team members while fostering accountability and continuous improvement.
• Partner with Production, Pre-QA, DMV Operations, and Leadership to support daily operations.
• Perform additional operational duties and projects as assigned.

Qualifications

• Previous leadership or supervisory experience in administrative or operations support.
• Strong organizational, planning, and prioritization skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and document management systems.
• Experience in automotive finance, vehicle titling, or document processing operations.
• Experience leading workflow improvements or operational projects.

Benefits

• Paid time off and paid holidays
• 401K Savings Plan
• Four health insurance plan options
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Dental and Vision insurance
• Long- and Short-Term Disability and Life insurance
• Access to building fitness center
• Free parking or covered parking options and transportation assistance
• Casual professional work environment
• Beautiful office located in the Denver Tech Center with mountain and skyline views

Compensation

$70,000 - $75,000 Annual Salary based upon experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, AND EQUIPMENT

A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer.

With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources