Group Human Resources Manager

We are seeking an experienced and hands-on Group HR Manager with experience in 3PL Industry to lead and oversee the Human Resources function across the organization. The role is responsible for managing end-to-end HR operations for a diverse workforce, including riders, drivers, and corporate employees, while ensuring compliance with UAE Labour Law and organizational policies.

The successful candidate will drive HR strategies, workforce planning, employee relations, payroll coordination, performance management, and operational excellence across multiple business units, supporting business growth in a fast-paced, high-volume environment.

Core Duties & KPIs

1. HR Department Leadership & Supervision

• Supervise and control all activities of the HR department
• Assign tasks, set priorities, and monitor performance of HR team members
• Ensure HR team compliance with policies, timelines, and quality standards
• Act as the final internal checkpoint before HR matters are escalated to management

2. Workforce HR Operations (Riders, Drivers & Staff)

• Oversee end-to-end HR operations for:
• Bike riders
• Car drivers
• White-collar employees
• Ensure proper execution of:
• Recruitment and onboarding
• Documentation and employee records
• Medical insurance coordination
• Leave and workforce status management
• Disciplinary actions and investigations
• Ensure no operational disruption due to HR delays

3. Compliance, Legal & MOHRE Oversight

• Ensure full compliance with:
• UAE Labor Law
• MOHRE regulations
• WPS governance (oversight only)
• Medical insurance requirements
• Lead and manage MOHRE inspections, audits, and investigations

Skills

• Payroll coordination (OT, deductions, incentives)
• Performance KPI tracking (AR, CR, punctuality, productivity)
• Incident and disciplinary case handling
• Accommodation & transportation coordination
• Strong Excel/Google Sheets proficiency
• HRMS and attendance systems knowledge
• UAE labor law compliance

Non Negotiable Requirements

1- Must have extensive experience in managing , preferably in logistics, delivery services, transportation, FMCG, manpower outsourcing, or high-volume workforce environments.

2- Energetic and proactive

3- Must be able to adapt to start up environment

Competencies

• Leadership & Supervision
• Ability to lead HR coordinators and rider captains
• Ability to enforce discipline while maintaining morale
• Problem Solving
• Quick decision-making during operational peaks
• Analytical thinking for workforce optimization
• Operational Excellence
• Process-driven mindset
• High attention to detail
• Strong sense of urgency

Preferred Industry Experience

• Food Delivery
• Last-Mile Delivery
• Logistics & Transportation
• Courier Services
• E-commerce Operations
• Manpower Outsourcing