AI Product Owner - Insurance I Dubai | Financial Services| Orient Insurance PJSC

Job Requisition ID: 180065Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Job Description

The AI Product Owner will lead the end-to-end delivery of AI-powered products and intelligent automation solutions across the insurance value chain, including underwriting, claims, customer service, operations, finance, and distribution.

The role combines business product ownership, AI solution design, technology delivery, data-driven decision making, and stakeholder management. The individual will be responsible for identifying opportunities, defining product roadmaps, managing AI vendors, guiding technical teams, and ensuring successful implementation and adoption of AI solutions that deliver measurable business value.

The ideal candidate is equally comfortable discussing insurance business processes with underwriters and claims managers as they are discussing APIs, LLMs, agent orchestration, cloud architecture, data models, and AI governance with technology teams.

Key Responsibilities

• AI Product Strategy & Roadmap
• Define and own the AI product vision, roadmap, and backlog.
• Identify use cases that deliver measurable business value.
• Prioritise AI initiatives based on ROI, business impact, complexity, and risk.
• Align AI initiatives with strategic business objectives.
• Create business cases and value-realisation frameworks AI Solution Design
• Work closely with engineers, architects, and data scientists to define:AI workflows
• Agent orchestration, Design multi-agent workflows for insurance processes.
• Prompt engineering requirements
• RAG architecture requirements, Design enterprise RAG architectures
• Human-in-the-loop controls
• Explainability requirements
• Decision-making workflows Technical Leadership
• Provide technical leadership in following areas
• LLMs and Gen
• AI architecture
• Agentic AI frameworks and components such as Langraph, Transformer and MCPRAG architectures
• Prompt engineering
• Vector databases Data & AI Governance
• Ensure adherence to:
• Responsible AI principles
• Model governance
• AI explainability
• Regulatory compliance
• Data privacy requirements
• AI risk management
• Establish processes for:
• Model monitoring
• Drift detection
• Prompt governance
• Auditability
• Human review processes Adoption & Change Management
• Drive business adoption.
• Define KPIs and success measures.
• Measure realised business benefits.
• Conduct training and enablement activities.
• Partner with business leaders to embed AI into operating processes

Required Experience

EducationBachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or related discipline.

Master's degree preferred.

Experience8–12 years of experience in Product Management, Digital Transformation, Technology Delivery, or AI Solutions.

Minimum 5 years within Insurance.

Proven experience implementing enterprise AI solutions.

Required

Technical Skills

• AI & Generative AIMust Have
• Large Language Models (LLMs)
• Prompt Engineering
• Retrieval Augmented Generation (RAG)
• Agentic AI concepts
• AI orchestration frameworks
• AI evaluation methodologies
• Conversational AIAI governance
• About Orient Insurance PJSCOrient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth.
• The Company is counted among the leaders in the UAE insurance market.
• Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.