IT Specialist – Support Engineer (KSA)

Together we make a difference

We are a leading provider of innovative, high-performance solutions for airport logistics. Our portfolio includes products and services for baggage and cargo handling, advanced software for the digitalization of logistics processes, and a comprehensive range of maintenance and support services. Our major clients include renowned airports and airlines around the world.

Be part of our Digital Operations as an IT Specialist, focusing on IT infrastructure and application administration in Dubai, UAE.

What are my responsibilities?

• Work within a DevOps environment and support rapid infrastructure deployments in collaboration with software developers.
• Support 24/7 IT operations, including system monitoring and incident response.
• Administer cloud-based systems, including installation, configuration, patching, and security management.
• Monitor applications and infrastructure proactively to ensure service availability.
• Handle incidents and problems, ensuring resolution within agreed SLAs.
• Manage software deployments, upgrades, and system enhancements.
• Support technologies such as Docker, SQL, MongoDB, APIs, and DataOps tools such as StreamSets.
• Support application environments involving Enterprise Java, VB, and GitHub.
• Perform Windows and Linux server installation, administration, and maintenance.
• Support IT network administration and related operational activities.

What do I need to qualify for the role?

• Bachelor’s degree in Computer Science, IT Engineering, or a related field.
• Minimum 3 years of experience in IT infrastructure and services.
• Hands-on experience with databases, end-user applications, and system administration.
• Experience with Enterprise Java, VB, and GitHub applications.
• Strong knowledge of cloud system administration, including configuration, patching, and security.
• Relevant IT certifications would be an advantage.
• Ability to work in shifts and manage responsibilities independently under pressure.
• Strong problem-solving, critical-thinking, organization, and time-management skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.