Contact Centre Agent

On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh.

• Answering customer inquiries via phone, WhatsApp, email, and social media.
• Providing information about services, packages, promotions, and events.
• Handling customer complaints and ensuring timely resolution.
• Conducting outbound sales calls and following up on leads.
• Converting inquiries into bookings and achieving sales targets.
• Promoting memberships, seasonal offers, and additional services.
• Managing bookings, reservations, amendments, and cancellations.
• Maintaining accurate customer records in CRM systems.
• Delivering exceptional customer service and guest experience.
• Processing payments, invoices, and transaction confirmations.
• Reconciling payments and reporting discrepancies.
• Collecting customer feedback and supporting service improvements.
• Ensuring data accuracy, confidentiality, and policy compliance.
• Collaborating with teams to achieve operational and sales objectives.
• Maintaining professionalism and positive customer relationships

Requirements

• Bilingual fluency in Arabic and English —

spoken and written — essential for KSA family guests.

• Prior experience in a contact centre,

customer service, or sales role (hospitality or entertainment preferred).

• Proficiency in CRM systems, booking

platforms, and Microsoft Office / Google Workspace.

• Strong telephone manner, WhatsApp

communication etiquette, and written correspondence skills.

• Ability to handle multiple channels

simultaneously in a fast-paced, high-volume environment.

• Confident and persuasive with both inbound

and outbound sales conversations.

• Cultural awareness of Saudi family values,

guest expectations, and communication norms.

• High attention to detail in booking accuracy,

data entry, and payment processing.