Front Office Agent - Local

Job Summary:The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Guest Services:Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.
• Check-In/Check-Out:Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.
• Reservations:Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
• Communication:Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Problem Resolution:Address and resolve guest complaints or issues, escalating to management when necessary.
• Billing:Prepare and review guest bills, ensuring all charges are accurate and properly documented.
• Team Collaboration:Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Record Keeping:Maintain accurate records of guest information, reservations, and transactions.

Experience Needed

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a customer service or front desk role, preferably in a hotel setting.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; knowledge of additional languages is an advantage.

Required Skills

Tools

Microsoft Office

Customer service

Customer Orientation, Customer Service, Customer Communication, Customer Care

Values

Integrity, Accountability, Diversity & Inclusion, Caring, Fun

Benefits

• Staff accommodation, Staff transportation, Incentive plans, Learning & development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program
• Employee Friends & Family, Multisport Benefit program
• Employee, Employee rate in all Wyndham hotels globally, Training program
• All employee levels, Staff party