Call Center Agent (Arabic & English)

Call Center Agent (Arabic & English)

Location: Doha, Qatar

Employment Type: Full-Time | Outsourced Project (3-Year Contract)

About the Role

We are seeking customer-focused Call Center Agents to provide high-quality customer support across multiple communication channels. The successful candidates will be responsible for handling customer enquiries, resolving service requests, maintaining accurate records, and delivering an outstanding customer experience in a fast-paced contact center environment.

Key Responsibilities

• Respond to customer enquiries via telephone, email, live chat, and digital communication platforms.
• Provide accurate information in accordance with established service standards and procedures.
• Record customer interactions and update case details using the designated systems.
• Escalate complex or recurring enquiries following the approved escalation process.
• Maintain confidentiality and handle customer information with professionalism.
• Deliver outstanding customer service while meeting quality and performance standards.
• Work collaboratively with supervisors and internal stakeholders to ensure efficient service delivery.

Requirements

• Bachelor’s degree required; graduates from local universities are highly preferred.
• Minimum 2 years of experience in a Call Center or Customer Service environment.
• Excellent verbal and written communication skills in Arabic and English.
• Must possess a valid IELTS certificate or an equivalent English language proficiency qualification.
• Must be proficient in using computer applications, including Cisco Contact Center, Microsoft Office, Live Chat systems, and HP Service Manager (HPSM).
• Must pass a typing test with a minimum speed of 15 words per minute.
• Strong customer service, communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment while maintaining confidentiality and professionalism.

What We Offer

• Competitive compensation and benefits package
• Professional and collaborative work environment
• Career growth and development opportunities
• Ongoing training and onboarding support
• Opportunity to contribute to a high-profile customer service project
• Exposure to leading organizations through Vistas Global's client portfolio

Ready to join our team?

If you're passionate about delivering excellent customer service and meet the above requirements, we'd love to hear from you.

Apply through Indeed or email your updated CV to careers@ariaholding.com

Work Location: In person