We are Imbono. A leading operator and provider of infrastructure and essential goods and services across emerging markets. There is no other emerging markets player like us. We combine global capital and operational expertise in a single, integrated model. We are the architects of possibility – sharp thinkers, problem solvers, and resourceful innovators who make things happen when no one else can.
And every project is built to last. Our ambition is to transform the lives of more than 100 million people by 2040 by expanding access to essential services such as water, energy, food, healthcare, education, and infrastructure.
Our Mission is delivering integrated, high-impact solutions that expand access to essential services combining operational execution, local presence, strategic partnerships, and sustainable capital.
About the Department
The IT department is here to keep Imbono running — securely, reliably, and ready for what's next.
We look after everything from infrastructure and application development to data, cybersecurity, and day-to-day tech support. But we're not just a behind-the-scenes function — we work closely with teams across the business to make sure the technology we build and maintain actually solves real problems.
We also take data integrity and compliance seriously, and we're always looking for smarter, more efficient ways to do things. Whether it's supporting a new business initiative or driving digital transformation, our goal is simple: technology that works for people, not the other way around.
Role Summary
The Network & Cloud Administrator will support the internalisation and steady-state operation of Imbono network, Microsoft cloud, Microsoft 365, endpoint, infrastructure, monitoring, and related technical services.
The role will act as an internal L2/L3 technical escalation point, support regional office implementations, execute controlled changes, coordinate technical vendor escalations, and maintain accurate operational documentation, runbooks, diagrams, and asset records.
The role reports to the Senior IT Manager while working closely with the Service Desk, Cybersecurity Manager, SOC/MDR provider, governance teams, regional office teams, Microsoft, telecom, network, cloud, backup, security, and MSP vendors.
Responsibilities
- Network, connectivity and office infrastructure
- Administer, monitor and troubleshoot LAN, WAN, switching, routing, enterprise Wi-Fi, VPN, remote access, office connectivity, internet circuits, ISP services and regional network issues.
- Support firewall and perimeter operations, including firewall rule changes, firmware/lifecycle coordination, high-availability awareness, secure configuration, change records and vendor escalation.
- Support regional office implementations hands-on where required, and vendor-led where appropriate, including coordination with local vendors, telcos, ISPs and office teams.
- Microsoft cloud, identity and endpoint operations
- Administer Microsoft Azure, Microsoft 365, Entra ID, Conditional Access, MFA, Intune, Autopilot, Exchange Online, Teams, SharePoint, OneDrive and related services within agreed standards.
- Support Windows endpoint management, device compliance, configuration baselines, application deployment, mobile device management and Defender onboarding activities.
- Support Azure operations, including VM lifecycle, patch orchestration, baseline policy support, monitoring, backup/restore coordination and operational resilience activities.
- Incident, problem, change and service operations
- Provide L2/L3 technical escalation for network, cloud, Microsoft 365, endpoint and infrastructure incidents raised by the Service Desk.
- Participate in major incident response, root cause investigation, recurring problem analysis and service restoration activities.
- Prepare and execute controlled changes, including risk assessment, rollback planning, evidence capture and post-change validation.
- Participate in a controlled rotating on-call or escalation arrangement for major incidents, planned changes, weekend changes and critical service restoration.
- Monitoring, backup, DR and operational resilience
- Maintain and improve monitoring dashboards, alerts, ticket triage processes and service availability reporting.
- Support operational backup checks, Microsoft 365 backup awareness, restore coordination, evidence collection, DR testing and escalation to backup providers.
- Security support and governance boundaries
- Implement and maintain secure configurations, MFA, Conditional Access, device compliance, firewall controls, least-privilege access and vulnerability remediation actions.
- Work with the Cybersecurity Manager and SOC/MDR provider on remediation actions, alert follow-up, logging, access reviews and privileged access governance.
- Support security operations without owning SOC/MDR, cybersecurity strategy, cyber risk acceptance or final regulatory incident ownership.
- Documentation, knowledge transfer and vendor management
- Create and maintain network diagrams, topology records, IP records, asset records, admin access records, SOPs, runbooks, change records and knowledge-transfer documentation.
- Own technical escalation with vendors and the MSP, including evidence gathering, troubleshooting, follow-up and restoration coordination, while commercial ownership remains with IT leadership.
- Experience5-8 years of relevant hands-on experience in network, Microsoft cloud, infrastructure, Microsoft 365, endpoint or technical operations roles.
- Strong practical administration experience across both network and Microsoft cloud environments.
- Experience providing L2/L3 technical support and escalation for user-impacting, infrastructure, identity, cloud and connectivity incidents.
- Experience with ITSM processes, incident management, problem management, change control, asset records and operational documentation.
- Experience working with MSPs, technical vendors, telecoms providers, Microsoft partners and regional/local office teams.
- Experience in financial services, investment, regulated, multi-region or high-availability environments is strongly preferred.
- Experience supporting transition from an outsourced MSP model to an internal IT team is desirable.
Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, Network Engineering, Systems Engineering or a related technical discipline, or equivalent practical experience.
- Azure Administrator-level capability or CCNA/CCNP-level network capability is required.
- Desirable certifications: Microsoft AZ-104, Microsoft 365 / Endpoint Administrator, Entra ID, CCNA, CCNP, Fortinet NSE, ITIL Foundation, Security+, SC-900, AZ-500 or equivalent.
- Skills
Technical skills
- Microsoft Azure, Microsoft 365, Entra ID, Conditional Access, MFA, Intune, Autopilot, Defender, Exchange Online, Teams, SharePoint and OneDrive administration.
- Cisco or equivalent switching/routing platforms;
- Fortinet or equivalent firewall platforms; enterprise Wi-Fi, VPN, remote access, WAN and ISP troubleshooting.
- Exposure to Netskope or equivalent SSE/SASE tools;
- Mimecast or equivalent email security tools;
- Veeam, Commvault or equivalent backup platforms.ITSM tools such as Jira Service Management, ServiceNow, Freshservice, Manage
- Engine or similar.
- Monitoring tools such as Nagios, PRTG, Solar
- Winds, Azure Monitor or similar.
- Business and operational skills
- Strong troubleshooting skills across network, cloud, identity, endpoint and user-impacting services.
- Ability to document environments clearly through diagrams, runbooks, SOPs, access records and change records.
- Clear communication with technical and non-technical stakeholders, including executives, vendors and regional teams.
- Practical understanding of secure operations, least privilege, logging, evidence capture, change governance and operational resilience.
Competencies
- Ownership and accountability take responsibility for technical issues through to resolution and follows up with vendors and internal stakeholders.
- Structured problem-solving diagnoses incidents logically, captures evidence and prevents recurrence through documentation and improvement actions.
- Service orientation understands business impact, prioritises critical services and communicates clearly during incidents and changes.
- Operational discipline: follows change control, access control, documentation and escalation procedures.
- Collaboration: works effectively with Service Desk, Cybersecurity, governance, MSPs, vendors and regional offices.
- Resilience and adaptability remain calm during outages, transition pressure, regional travel and changing priorities.
- Continuous improvement mindset identifies repeat issues, improves runbooks, strengthens monitoring and reduces manual work where practical.
Our Values
- Client Oriented
- Excellence
- Innovation
- Integrity
- Perseverance
- We believe that diversity strengthens our organisation and we welcome applications from individuals of all backgrounds and experiences.
- We want every candidate to perform at their best.
- If you need any reasonable adjustments during the application or interview process, please contact us at careers@imbono.com and we will work with you to meet your needs.
