About the Role

DA Bungalow Hospitality and Business Services, we support hotels, serviced residences, healthcare facilities and corporate environments by delivering professional guest and client experience solutions.

We are looking for a Guest Relations Manager who can oversee guest services, resolve concerns and ensure that every visitor receives a welcoming and professional experience. You will work closely with front office, housekeeping, operations, security and customer service teams to maintain consistent service standards.

This role is suited to someone who is confident when dealing with guests, comfortable managing a team and able to remain calm in busy or sensitive situations. You will use guest feedback, service data and daily observations to improve the overall customer experience.

Key Responsibilities

Guest Experience Management: Oversee the complete guest journey and ensure that service standards are maintained across all guest contact points.

Guest Complaint Resolution: Handle concerns, complaints and service recovery cases professionally and within established timelines.

Team Supervision: Lead, schedule and support guest relations officers, reception staff and customer service team members.

VIP Guest Coordination: Prepare for VIP arrivals, special requests and important client visits while ensuring personalised service.

Service Quality Monitoring: Review guest feedback, satisfaction scores and service reports to identify areas for improvement.

Front Office Coordination: Work closely with reception, reservations, housekeeping, security and operations teams to resolve guest requirements.

Staff Training: Conduct service training, coaching sessions and performance reviews for guest relations employees.

Guest Communication: Ensure that guests receive clear and accurate information regarding services, facilities, schedules and policies.

Incident Management: Record and escalate guest related incidents while following internal procedures and confidentiality requirements.

Reporting: Prepare daily, weekly and monthly reports covering guest feedback, complaints, service recovery and team performance.

Policy Implementation: Ensure that guest relations procedures, service standards and operational policies are followed consistently.

Continuous Improvement: Recommend practical changes that improve guest satisfaction, response times and service efficiency.

What We Are Looking For

Experience: At least 4 years of experience in guest relations, front office, hospitality operations or customer service, including supervisory experience.

Education: Bachelor degree or diploma in Hospitality Management, Business Administration, Tourism or a related field.

Guest Service Skills: Strong understanding of customer care, complaint handling, service recovery and guest satisfaction practices.

Leadership: Ability to supervise employees, assign responsibilities and maintain service quality during busy periods.

Communication: Professional verbal and written communication skills with the ability to deal confidently with guests and internal teams.

Problem Solving: Ability to assess service issues quickly and provide practical solutions while maintaining guest confidence.

Organisation: Strong planning, scheduling and reporting skills with close attention to detail.

Computer Skills: Proficiency in Microsoft Office, customer relationship management systems and hotel or guest management software.

Professional Conduct: A calm, respectful and discreet approach when handling sensitive guest matters.

Availability: Ability to work flexible schedules, including weekends, public holidays and rotating shifts when required.

Pay: QAR7,300.00 - QAR8,200.00 per month

Work Location: In person