SAP CRM / CMM Functional Consultant (SAP S/4HANA Service)

We are looking for an experienced SAP CRM/CMM Functional Consultant to join our team and support the implementation, configuration, and optimization of SAP S/4HANA Customer Management solutions.

The successful candidate will work closely with business stakeholders to analyze requirements, configure SAP CRM/CMM functionalities, support end-to-end implementations, and ensure seamless integration with SAP S/4HANA modules. Hands-on experience with the SAP S/4HANA Service module is mandatory.

This role requires strong functional expertise across CRM business processes, customer service management, system integration, testing, user training, and post-go-live support.

Key Responsibilities

• Gather and analyze business requirements through workshops with business stakeholders.
• Design and configure SAP CRM/CMM solutions to support customer engagement, sales, service, and marketing processes.
• Configure SAP CRM functionalities including:
• Business Partners
• Partner Functions
• CRM Web UIInteraction Center
• Service Management
• Customize CRM/CMM processes based on business needs.
• Lead SAP CRM implementation activities including configuration, testing, deployment, and user acceptance testing (UAT).
• Integrate SAP CRM/CMM with SAP S/4HANA modules including SD, MM, FI, and the SAP S/4HANA Service module.
• Support middleware configuration, interfaces, and data migration activities.
• Develop functional specifications and coordinate with technical teams during developments.
• Prepare test scenarios, execute functional testing, and resolve application issues.
• Create user documentation, process guides, and training materials.
• Conduct end-user training sessions and knowledge transfer.
• Provide production support, troubleshoot functional issues, and recommend system enhancements.
• Monitor system performance and support upgrades, patches, and continuous improvements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related discipline.5+ years of hands-on SAP CRM Functional Consulting experience.
• Mandatory experience working with SAP S/4HANA Service module.
• Strong experience implementing and supporting SAP CRM/CMM solutions.
• Experience configuring SAP CRM Web UI and CRM Middleware.
• Strong knowledge of CRM business processes including:
• Lead-to-Order
• Service Request Management
• Customer Service
• Campaign Management
• Experience integrating SAP CRM with SAP S/4HANA modules such as SD, MM, and FI.Experience with data migration and system integration.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.SAP CRM Certification is considered an advantage.